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Work closely with stakeholders to gather and document business requirements for the loyalty program.Analyze current loyalty program processes, identify gaps, and propose solutions to enhance program effectiveness.Develop detailed functional specifications and user stories to guide development and implementation.Analyze program data to monitor performance, identify trends, and assess the impact of loyalty program initiatives.Create reports and dashboards to provide insights into program metrics, customer behaviour, and ROI.Collaborate with data analysts to perform root cause analysis and provide actionable recommendations for program improvements.Evaluate existing processes and workflows related to the loyalty program and recommend enhancements to increase efficiency and effectiveness.Conduct cost-benefit analyses to support decision-making on program changes and investments.Develop and maintain process documentation, including process maps and standard operating procedures.Assist in the development and execution of promotional campaigns and initiatives to drive program engagement.Coordinate with IT teams to support the implementation of new program features and resolve technical issues.Support project management activities related to the loyalty program, including project planning, tracking, and reporting.Participate in project meetings, providing updates on progress, risks, and issues.Ensure that program changes and enhancements are delivered on time and within budget.
QualificationsExperience as a Business Analyst, with a focus on loyalty programs, CRM systems, or customer-focused initiatives in the airline or aviation industryExperience in creating and managing business requirements documentation and process flows.Ability to interpret complex data and translate findings into actionable business insights.Customer-focused mindset with a passion for enhancing the travel experience.
Note: Location of the role will be riyadh, candidate have to relocate to Riyadh Saudi, Client will provide Visa and another benifits for this role.