workspace One Admin

4 weeks ago

Pune, India eJAmerica Full time

Role Summary:

We are seeking a skilled Workspace ONE Administrator to manage and support our Unified Endpoint Management (UEM) environment. The ideal candidate will have hands-on experience administering Workspace ONE UEM, including device enrollment, profile management, app deployment, compliance enforcement, and day-to-day operational support.

Key Responsibilities:

Device Enrollment & Configuration

  • Enroll and manage iOS, Android, Windows, and macOS devices using Workspace ONE UEM.
  • Create and maintain device profiles, compliance policies, and restrictions.
  • Automate device provisioning and onboarding workflows.

Application Management

  • Deploy, manage, and update enterprise and public applications.
  • Configure application policies and ensure secure delivery.
  • Manage app lifecycle, compatibility, and deployment groups.

Security & Compliance

  • Enforce security policies (e.g., encryption, passcodes, remote wipe).
  • Integrate Workspace ONE with Azure AD or other IdPs for conditional access.
  • Configure and manage CBA, SCEP, and PKI for secure authentication.
  • Monitor compliance violations and remediate security issues.

Monitoring & Troubleshooting

  • Use Workspace ONE Intelligence for device insights and reporting.
  • Diagnose and resolve device, profile, and policy-related issues.
  • Work with end users and support teams to manage incident resolution.

System Maintenance

  • Maintain the Workspace ONE UEM console and backend infrastructure.
  • Apply updates and patches, and validate new features.
  • Coordinate with VMware/Omnissa support for escalated issues.

Console Management

  • Manage Smart Groups, device assignments, and compliance rules.
  • Implement custom XML payloads for advanced use cases.

Lifecycle Management

  • Support automated enrollments (Apple DEP, Android Zero-Touch, Windows Autopilot).
  • Manage device wipe, retire, and re-enrollment processes.
  • Maintain accurate device inventory and reporting.

Required Skills:

  • Proven experience as a Workspace ONE Administrator (3+ years preferred).
  • Strong understanding of mobile OS platforms (iOS, Android, Windows, macOS).
  • Experience with device lifecycle management and enterprise mobility policies.
  • Familiarity with Azure AD, PKI, and conditional access.
  • Good troubleshooting and documentation skills.

Preferred:

  • VMware certifications (e.g., VCP-DW)
  • ITIL Foundation
  • Experience with Workspace ONE Access and Intelligence modules

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