Group Leader- Service and Maintenance

2 weeks ago

noida, India Schindler Full time

ID:

 73432

We Elevate... You

Join Schindler and help us elevate our world: Use your skills to allow megacities to grow. With our elevators and escalators, we keep the urban world moving.

Since 1874 Schindler has been a Citymaker with proud reputation for elevating not only buildings, but the well-being of everyone who lives and works in them. People, passion, and innovation are the pillars of our success.

Established in 1998, Schindler India is a wholly owned subsidiary of Schindler Holding Co. We supply elevators, escalators and mobility technology for all market segments: residential apartment blocks, business and shopping centers, high-rise towers as well as transport infrastructure such as metro stations and airport terminals. With sales growth double that of the industry, a rapidly burgeoning portfolio and expanding employee base each year, Schindler India is poised for a leadership position in India in the short term.

Join us as a

Group Leader- Service and Maintenance (Supervisor)

We Elevate... Your Responsibilities

1. Role: Responsible for Deploying the EI strategy to achieve the objectives of responsiveness, reliability and customer satisfaction and profitability
2. Responsibility: Operational - Generate repair revenue as per the target set. - Responsible for the implementation of technical training and technical circulars (TCs) for maintenance staff. - Ensures deployment of maintenance people/ resources to the allotted operating locations, so that there is a balance between contract fulfillments, productivity and meeting customer expectations. - Responsible for the payment collection. - Quality inspection of the maintenance work carried out by his team. - Responsible for coordination with the PWD inspections. Team Management - Sets objectives for his team in line with the Branch/ region objectives and bases on the guidelines provided by the company. - Supervises the Engineers team to achieve the region targets on Mean Time Between Callbacks (MTBC), SU, Customer satisfaction, Contracts conversion, contract price. - Assesses skills and competency for his team and uses various interventions like coaching, on the job training and classroom training in coordination with the Branch Manager and Sr. Manager Maintenance at Mumbai

We Elevate... Your Best Self

Education: Mandatory: Diploma or BE Desirable: MBA
Professional experience: - 10 years from the industry - Exposure to the Service Business - Managed “Service” operations for a systems driven company for at least 2 years. Languages: (+ levels: proficiency, advanced, intermediate, basic) - English (proficiency), - Hindi (advance), - Regional languages (basic) Preferences : Experience in the elevator industry.

We Elevate... You

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