Services Project IAPAC

Job Description Field Technical Support Support in creating and managing comprehensive training materials and programs tailored to various product lines and customer solutions. Offer hands-on knowledge in product understanding, installation, maintenance, and system optimization across a variety of product offerings. Develop standardized procedures for the production and assembly of key products, ensuring adherence to quality assurance standards at all manufacturing facilities. Conduct onsite training, skill transfer, and assessments to technicians, ensuring they have the skills needed for effective installation, maintenance, and troubleshooting. Develop and enhance training and assessment documentation related to product selection, installation, and maintenance (Service Technicians). Gather and Present suggestions to relevant departments (, Product Development, Product Management) for continuous product and process improvement. Offer practical and technical insights to the product development team to support the enhancement and expansion of the product range. Collaborate seamlessly with suppliers to ensure product quality, identify opportunities for improvements, and ensure consistency across products. Facilitate connections between suppliers and product management teams to support product advancement and quality initiatives. Help establish and maintain appropriate product stock levels across various branches or regional hubs. Support the Setup of Assembly Hubs Offer continuous guidance and support to assembly divisions in the development and enhancement of training programs for personnel involved in the fabrication and assembly processes. Sales/Customer interaction Provide support (Including site visits) across all verticals to ensure customer understanding of Continental Value proposition promote and support Continental range of belt cleaning products and services to all verticals Act as an expert representative of Continental products in collaboration with sales and service teams Assist Group managers in refining sales approaches Support tenders/contracts and their management Support the advertising and social media content Strategy Support the developing and managing product sales strategy accross APAC Provide guidance on growth opportunities with customers (Belt Cleaning Components) Support product supply strategies for various customer groups Contribute to strategic objectives, sales structures, and plans across all verticals Facilitate open communication on sales opportunities between verticals Assist in budgeting and setting sales targets for verticals when required Offer continuous assistance for tender submissions and on-site testing accross APAC. Consistently enhance the existing product range to align with market trends and demands, and continuously refine the current product lineup to cater to customer needs. Communication provide specific and detailed input to budget and FC for any Vertical keep track of market developments, potential impact on sales development of product category General  Foster collaborative knowledge sharing between verticals to enhance customer value propositions Spread current product information across all verticals Support approval of all sales pricing and customer discount structures by Services Head follow a collaborative approach Qualifications Engineering Qualifications 5+ years of experience in conveyor belt components, and field service works Proven track record in technical support, training, and customer interaction within the industrial sector Ideally international work experiences, collaboration with people from different countries Additional Information