BA Operational Customer Case Management

Found in: Whatjobs IN C2 - 2 weeks ago


sonipat, India Continental Full time

Job Description

• Coordinate and support customer quality cases and incidents within Business Area (BA) Cluster (including Escalations)
 • Train plant associates in problem solving methodology and provide feedback on completed problem solving reports to improve response to customer concerns and reduce non-quality costs 
• Lead interdisciplinary and cross-location teams to define corrective and preventive measures regarding
common quality incidents, process improvements and/or key customer quality incidents
• Provide technical support and oversight of action plans related to Key Customer Quality Meetings within the BA Cluster
Coordinate of Customer Quality Escalations in cooperation with Segments, Operations and Plants
• Ensure standardized communication to the customers
Coordinate of Key Customer Quality Meetings within the BA Cluster
• Drive the implementation of BA and GS (Group Sector) Standards for Customer Quality Case Process
• Drive Lesson Learned and Improvement Programs regarding Customer Case Management 
in cooperation with Customer Quality Management
• Provide engineering support to execute improvement activities to meet both internal requirements and customer expectations

Maintain an efficient monitoring of customer case data
Maintain a standardized BA Cluster reporting
Provide training and support for customer data

• Work with plant teams to improve knowledge and implementation of quality system tools – eg. GR&R, FMEA, Control Plans, Statistical Process Control, Structured Problem Solving
• Support continuous improvement related to the Mission Critical Rules in the plants.
• Support implementation of production, productivity, quality, technical compliance and customer-service standards
• Key user support and site level training and implementation support for quality digitalization tools

• Contributes to team effort by accomplishing related results as needed
• Leads or Supports Operational Quality Management Projects, as needed, within the Plants

Qualifications

Technical Degree, in the field of Engineering, Production Technology with strong operational focus

Additional Information

Preferred location - India and other IAPAC locations.


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