Senior Java Developer

4 weeks ago

Hyderabad, India Model N Full time
As a Senior Member Technical Staff, you will provide Product support and

guidance to customers working with the Model N Revenue Management suite, post-implementation

. This includes diagnosis of

issues, providing workarounds, hot fixes and testing them.

The technology in use at Model N is servlet-based Java, running on AWS, using an Oracle database. We have a full-featured persistence framework based on XML specifications and implemented in Java. We also have a full-featured application component system, also based on XML specifications, and implemented in Java. We make extensive use of

Java, XML, SQL, and JavaScript.Job Responsibilities

Work closely with fellow support team members

in India and United States

to provide excellent customer support across multiple Model N customersWork directly with staff in

product development, and product management

who may be involved in specific cases reported by customers.Use systematic methods to triage, research, diagnose, and provide workarounds or solutions to both technical and functional issues with the product.Provide feedback internally on root causes, issue patterns, and recommended changes to processes, tools, and configurations to improve the overall customer experience with the product.Adhere to agreed response time and resolution time SLAs.Update case records in the online support case tracking tool in a timely fashion with appropriate detailDocument, develop and review content for knowledgebase.Help test problem resolutions and defect fixes.Overall 5+ years of IT experience in providing

Product/ technical support

for packaged enterprise-level software to large corporate clients (preferably Global 2000)Java development

experienceStrong

SQL skills

including hands-on experience with

Oracle

and/or SQL server.Experience with web-based technologies –

HTML, XML, CSS,

jQuery, JavaScriptExperience with UNIX, Linux, Windows and MS Office ToolsAbility to grasp new concepts quickly, and excellent problem-solving skillsStrong debugging skillsAbility to multi-task and work on multiple critical and high cases/tickets at the same timeGood written and spoken English skillsExcellent interpersonal skillsAbility to troubleshoot overall performance issues involving database, application, and reporting servers is a plusBE/BTech or ME/MTech

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