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3 months ago
Company Overview
Thanisha Jobs is one of the leading placement consultants with multiple job openings in Chennai, Bangalore, Hyderabad, and other locations in both IT and non-IT sectors. The company has 51-200 employees and headquarters in Sholingur.
Job Overview
Position: Customer Support (Junior level)
Job Type: Full-Time
Job Location: Chennai, Hyderabad
Qualifications and Skills
- Excellent communication skills
- Problem-solving abilities
- Patience
- Empathy
- Product knowledge
- Time management
- Adaptability
- Conflict resolution
Roles and Responsibilities
- Provide exceptional customer support via phone, email, and chat
- Resolve customer inquiries and issues in a timely and professional manner
- Demonstrate empathy and patience while addressing customer concerns
- Utilize product knowledge to assist customers effectively
- Manage time efficiently to meet customer service level agreements
- Show adaptability in handling varying customer situations
- Resolve conflicts and complaints with a customer-focused approach