Analyst

Work Your Magic with us

Ready to explore, break barriers, and discover more? We know you've got big plans – so do we Our colleagues across the globe love innovating with science and technology to enrich people's lives with our solutions in Healthcare, Life Science, and Electronics. Together, we dream big and are passionate about caring for our rich mix of people, customers, patients, and planet. That`s why we are always looking for curious minds that see themselves imagining the unimageable with us.

Job Description
Analyst – Order Management
Location: Bangalore – Electronic City
Your Role

• Work as a team to support Process Solutions organization of Company's LS to achieve the goal.
• Process service complaints in Trackwise and ERP.
• Hands on experience in ERP system SAP, Oracle and CRM tool SFDC.
• Knowledge of order management process and the concept of creating debit & credit.
• Partner with team to deliver quality services, enhance operational efficiencies.
• Customer focused approach.
• Process customer documentation requests.
• Process Leads in SFDC.
• Contribute to incremental revenue directly or indirectly.

Essential Job Functions

• Complaint management – Handling service complaints.
• Create & assign Leads for Sales and Marketing team by critical thinking.
• Provide documentation support to customer using multiple tools.
• Create orders in ERP/other tools for credit, debit, investigation and return and establish the strong follow ups with key partners to close the requests in SFDC.
• Coordinating with Customer master data team to update customer masters.
• Process on discrepancy area database request and quality task request in ERP system.
• Creating and updating standard operating procedures for the process.
• Identifying and giving training on process to the team.
• Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality.
• Recommend and participate in process improvement studies.
• Review of errors done by team and giving suggestion to mitigate the future occurrence.
• Build robust relationship with key partners and stakeholders.
• Attending review meetings with stakeholders where necessary.
• Exemplary attendance and adherence to schedule.
• Work on Adhoc requests when assigned.
• Establish Company's values through daily operations.
• Should process orders and assist customer queries as per the region with the set expectation.

Who You Are

• Any Bachelor's Degree from recognized university.
• Preferably with relevant experience in SFDC, SAP, Oracle.
• Experience in Order Management / Service Complaints with 1-2 experience is preferred.
• Should possess basic knowledge of SFDC Functional Knowledge and ERP (SAP & Oracle) User Knowledge.
• Hands-on experience on ERP's like SAP, Oracle SFDC
• Understand the basics of the Marketing Business knowledge and should be quick learner.
• Should possess basic knowledge of Microsoft Office (Word, Excel, PowerPoint).
• Technical Knowledge related to documentation.
• Effective follow up of the requests.

What we offer:
We are curious minds that come from a broad range of backgrounds, perspectives, and life experiences. We celebrate all dimensions of diversity and believe that it drives excellence and innovation, strengthening our ability to lead in science and technology. We are committed to creating access and opportunities for all to develop and grow at your own pace. Join us in building a culture of inclusion and belonging that impacts millions and empowers everyone to work their magic and champion human progress

Apply now and become a part of our diverse team