Business Analyst

1 day ago

Bengaluru, India Johnson Controls Full time

Title: Business Analyst - Sales/CRM Location: Bangalore Who we are At Johnson Controls, we're shaping the future to create a world that's safe, comfortable, & sustainable. Our global team creates innovative, integrated solutions to make cities more connected & buildings more intelligent & efficient. We are passionate about improving the way the world lives, works, & plays. The future requires bold ideas, an entrepreneurial mindset, & collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you. What you will do We are looking for a customer-oriented Business Analyst to help deliver initiatives across Salesforce CRM sales cloud, SFDC CPQ and support Commercial applications within the EMEALA region sometimes with a global focus How you will do it: · Work with business, BAs, delivery team & architects to define & document user stories, as-is & to-be business processes & functional requirements · Drive understanding of business value of requests to IT and push for max standardization & synergies across line of businesses in EMEALA & at enterprise level, driving adoption of OOTB functionality & global template design · Identify & capture integration points across project initiatives to ensure alignment across discrete applications including Salesforce, SFDC CPQ, Oracle CPQ & SMC. Support business & IT in bridging any gaps · Contribute to test strategy, defining acceptance criteria, test plan & test cases across test phases and complete initial spot checking UAT. · Support business change manager during roll out to ensure adequate communication, training & support is provided · Provide enhancement support. Triage new requests & set appropriate delivery expectations What we look for Required: · Experience in feeling true ownership of the platform · Deep experience with Salesforce Sales Cloud including use of ProjectForce · Strong BA skills using proven techniques to elicit comprehensive user requirements; seek to understand up/downstream impacts · Experience driving consensus across business stakeholders from distinct business areas regarding prioritization of work · Ability to facilitate communication between business & technical delivery teams · Ability to document process flows or diagrammatical convey both as-is and to-be solutions · Excellent command of English (verbal & written), advanced communications skills & stakeholder engagement · Excellent Excel & PowerPoint skills · Ability to work independently & within a team environment (may supervise others) · Well organized, results-driven, eager to handle difficult problems, excellent problem-solving skills · Experience with system integrations & understand how to troubleshoot data discrepancies · Exposure to Oracle CPQ or other CPQ platforms like Salesforce CPQ desirable Preferred: · Bachelor's degree in relevant field · Experience working in an Agile environment · Experience Salesforce sales cloud · In-depth knowledge of Lead-to-Cash processes · Experience in Salesforce CPQ desirable · Experience in sizeable multinational corporations · Minimum 5 years’ experience · Product model delivery experience will be preferable

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