Sr. Manager- Customer Experience
2 days ago
Key Responsibilities: Chatbot Strategy & Management: Develop and manage the end-to-end chatbot strategy for customer onboarding and sales, customer service, and collections across platforms such as WhatsApp, website, and our Saathi mobile App. Drive chatbot improvements, focusing on business outcomes such as enhanced customer experience, increased conversion rates, and efficient collections. Define the roadmap for chatbot enhancements in collaboration with business, product, and tech teams. Customer Experience & onboarding journey Optimization: Design and optimize Customer Experience journeys for various use cases including query resolution, loan related details and provide related documents through bots. Offer right product in right time to existing customers based on Analytical recommendations. Implement chatbots for self-onboarding processes, ensuring a seamless and user-friendly experience for new customers. Build and refine sales journey bots, aiming to improve lead conversion, upsell opportunities, and cross-sell products effectively. Collection Automation: Work on automating collections through chatbot solutions, ensuring timely and customer-friendly interactions for debt recovery and payment reminders. Collaborate with collections teams to define the bot s role in enhancing recovery rates while maintaining positive customer relationships. Collaboration & Stakeholder Management: Collaborate with Business, Marketing, Customer Experience, Bot external Partner, and IT teams to align chatbot objectives with broader company goals and ensure proper implementation. Regularly engage with stakeholders to understand business needs and translate them into chatbot functionalities. Monitor and track the performance of chatbots, gathering insights to refine and enhance their capabilities. Continuous Improvement & Reporting: Analyze bot performance metrics and customer feedback to identify opportunities for improvement. Drive the creation of reports and dashboards that reflect the success of chatbot initiatives and suggest actionable improvements. Compliance & Data Security: Ensure that chatbot interactions comply with industry regulations, including data privacy and security standards. Oversee the secure handling of customer data and ensure compliance with RBI regulations. Looking at candidates with 6+ years of experience in chatbot development and management, specifically in a business-facing role (need to have back-end technical understanding). Preferably building bots for Digital Marketing and Service Management Location: Chennai
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Senior Manager Finance Operations
1 week ago
Chennai, India beep experience Full timeWho We Are We are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do! Know Us More Role Overview...
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Senior Manager Finance Operations
2 weeks ago
Chennai, India beep experience Full timeWho We Are We are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do! Know Us More...
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Senior Manager Finance Operations
1 week ago
Chennai, India beep experience Full timeWho We Are We are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do! Know Us More Role Overview...
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Senior Manager Finance Operations
1 week ago
Chennai, India beep experience Full timeWho We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do!Know Us More OverviewThe...
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Senior Manager Finance Operations
1 week ago
Chennai, India beep experience Full timeWho We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do!Know Us
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Senior Manager Finance Operations
2 weeks ago
Chennai, India beep experience Full timeWho We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do!Know Us
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Senior Manager Finance Operations
2 weeks ago
Chennai, India beep experience Full timeWho We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do!Know Us MoreOverviewThe...
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Senior Manager Finance Operations
1 week ago
Chennai, India beep experience Full timeWho We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do!Know Us
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Senior Manager Finance Operations
7 days ago
Chennai, India beep experience Full timeWho We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do!Know Us More OverviewThe...
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Senior manager finance operations
5 days ago
Chennai, India Beep Experience Full timeWho We AreWe are a media neutral collective of passionate storytellers. We specialise in experiential marketing, integrated events, MICE and brand communications. With offices in major cities and partners worldwide, we curate brand experiences globally. Always ready with our laptops and a spare set of clothes, we love what we do!Know Us MoreOverviewThe...
