Analyst, Data Management and Reports

4 days ago

new delhi, India Room to Read Full time
Position Overview:

As part of Room to Read’s Development Operations team, a sub team of the Global Business Operations Team, the Data Management and Reports (Development Operations) Analyst provides general administrative support with the primary responsibility of supporting gift processing and updating records in our fundraising and donor reporting database systems for our India (IN) and Asia Pacific (APAC) team, with offices in Hong Kong, Singapore, Australia, and Japan. This position reports to the Associate Director of Global Business Operations.

This role directly supports Room to Read’s fundraising processes and impacts positive change by recommending process improvements. This position is based in our Mumbai or New Delhi office and provides team support for the India and Asia Pacific offices. 

Duties & Responsibilities

Data Management and Account Coordination

  • Manage offline gift processing for Hong Kong, Singapore, Japan and Australia, including the processing of checks, bank transfers, and stock gifts; scanning all checks and backup information, reviewing and identifying correct coding, entering data into fundraising software (Salesforce NPSP) and issuing receipts based on each market’s needs. 

  • Download third-party donor reports and prepare files for gift entry as needed.

  • Manage third party IN and APAC gift processing in terms of importing and exporting for processing and reconciliation as well as routine updates and requests from vendors.

  • Enter gifts in NPSP from India Gift Log, manage communication for gift coding and review supporting documents with the India development team

  • Maintain accurate donor records in our Salesforce database, including importing of new records, cross-checking imported data.

  • Data management of Salesforce database: monitor Chatter requests screen and de-duplicate records, perform mass updates for recoding donations when needed, update addresses, and overall ensure data quality.

  • Monitor sustainer gifts to manage duplicates and other issues. 

  • Maintain all receipts across all worldwide fundraising offices are running correctly, making updates as changes are needed, and working with the Associate Manager to troubleshoot when needed.

  • Collaborate with global team members on projects related to the database, such as data clean - up projects.

Reconciliation, Audit and Reporting

  • Assist with reconciling donations on a monthly basis with the Accounting team and attend monthly meetings.

  • Work with the Accounting team in Dehli to ensure proper coding and reconciliation of IN gifts.

  • Follow, review and enhance best practice guidelines for ensuring integrity of the IN and APAC data records.

  • Maintain APAC receipting compliance and donation remittance documents and update to keep current. 

  • Support the APAC and IN audit processes by meeting with auditor and supplying all information required for audit investigations.

  • Provide reporting for matching gift pledges database

  • Generate reports from the database as requested.

Team and Event Support

  • Oversee corporate matching gift process, including matching gift file maintenance; research and confirm gifts to be matched; prepare and mail matching gift application forms; acknowledge matching gifts; follow up with matching gift donors as needed; 

  • Provide remote, and when needed in person, database management and operations support for APAC and IN events, managing registration, reviewing investment levels, donation processing, and overseeing ticket payment.

  • Coordinating with global development offices to provide research support for events and preparing briefing materials for events and meetings 

  • Support with conducting reactive research on individual donors, corporations, and foundations, in all of Room to Read's fundraising countries, including but not limited to North America, Europe, and Asia regions. 

  • Collaborate with global team members on projects related to the database.

  • Other ad hoc duties, as necessary to support the APAC, IN, and DevOps teams

  • Other Tasks as necessary

Qualifications Required:

  • Bachelor’s degree, or relevant work experience 

  • 1-2 years of work experience in a fast-paced, growth-oriented environment 

  • Highly organized, strong attention to detail and results oriented 

  • Strong written and oral communication skills in English with the ability to adjust communication style based on the audience 

  • Adept at using Excel, Word, PowerPoint, and Outlook 

  • Experience with databases and ability to continually learn new technology, database processes and procedures as needed. 

  • Comfort working with numbers and calculations. 

  • Proactive and tenacious troubleshooting skills 

  • Ability to work independently and as part of a team 

  • Strong work ethic and ability to juggle multiple priorities with competing deadlines 

  • Flexibility and positive attitude  

  • Legally eligible to work in India; no sponsorship provided. 

Preferred:

  • History of dedicated volunteer activity and/or commitment to non-profit organizations 

  • Previous experience working with relational databases and/or web integration tools 

  • Previous experience working closely and building relationships with diverse groups of people  

  • Experience in project management. 

Compensation:

Room to Read offers a competitive salary with excellent benefits. The non-monetary compensation includes a unique opportunity to be part of an innovative, meaningful, fun, and rapidly growing organization that is changing the world through literacy and gender equality in education. Room to Read is proud to be an equal opportunity employer committed to identifying and developing
the skills and leadership of people from diverse backgrounds. Room to Read is a child-safe organization; all personnel are expected to adhere to Room to Read’s Child Protection Policy and Child Protection Code of Conduct.

Location(s)

Global Office Asia - Main - New Delhi

To be successful at Room to Read, you will also: 

  • Have passion for our mission and a strong desire to impact a dynamic nonprofit organization 
  • Be a proactive and innovative thinker who achieves results and creates positive change
  • Have a very high level of personal and professional integrity and trustworthiness  
  • Embrace diversity and a commitment to collaboration 
  • Thrive in a fast-paced and fun environment 

Room to Read is proud to be an equal opportunity employer committed to identifying and developing the skills and leadership of people from diverse backgrounds. EOE/M/F/Vet/Disabled

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