Analyst - Risk Management

2 weeks ago


Bangalore City, India Razorpay Full time

Roles and Responsibilities Monitor transactions/ merchants to identify risk/fraud and take necessary action immediately. Handle transaction queries in case of discrepancies where disputes arise from the customer. Work closely with the partner banks and Cybercell to handle chargebacks/customer disputes and ensure timely recovery to reduce losses. Speak to merchants or customers to understand and address queries/concerns. Identify innovative ways to reduce risks by providing inputs on enhancing the process and reduce monetary losses. Skills and Experience Experience-1-2 years in Risk/Fraud management/Transaction monitoring. Knowledge about a customer support app or CRM, such as freshdesk. Interpersonal skills Friendly and pleasant demeanor over phone and email Communication skills Exceptional verbal and written communication Listening skills Understand, anticipate and resolve queries arising from various stakeholders Attention to detail and accuracy Excellent organizational skills and multitasking skills. Identify anomalies or suspicious behaviours and act quickly to reduce impact Takes initiatives Quickly and thoroughly solves problems when deliveries, transaction or experience do not go 100% as planned


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