Senior Manager- OTC Cash App

Description Who we are? Johnson Controls is the global leader for smart, healthy and sustainable buildings. At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet. We’re helping to create a healthy planet with solutions that decrease energy use, reduce waste and make carbon neutrality a reality. Sustainability is a top priority for our company.  We committed to invest 75 percent of new product development R&D in climate-related innovation to develop sustainable products and services. We take sustainability seriously. Achieving net zero carbon emissions before 2040 is just one of our commitments to making the world a better place.  Please visit and follow Johnson Controls LinkedIn for recent exciting activities. Why JCI: Asia-Pacific LinkedIn: Career: OpenBlue: Cash Applications process directly impacts the financial result of a company, influencing cash flow and working capital and above all, customer satisfaction. This team works to ensure that payments coming from customers are allocated to the correct customer invoices in a timely manner to minimize account discrepancies through research and query resolution. Being Cash App Supervisor, you are expected to manage a team size of 5-20 members. Possess hands on experience in Cash Applications and be able to perform all activities as per requirement In your role as a Cash Applications Manager you will be required to allocate incoming payments to your designated portfolio, on a daily basis, whilst comparing the payment details with open receivables to be booked on customer accounts You will both research and resolve payment discrepancies as well as process manual journal entries to comply with audit requirements Your role will support the business through a proactive approach to resolving any unapplied cash, by identifying and resolving root cause issues to prevent repeat occurrences We support our customer through the use of prepayment plans and the accurate tracking and follow-up of these is vital in this role Cash Applications Manager would be responsible for reconciliation of AR related accounts and provide timely responses to assist with month end close processes. You may be required to prepare ad hoc reports and status updates to assist in this activity Achieve Cash Applications and Unapplied and Unidentified Cash target on a monthly basis Perform Root Cause Analysis for any issues raised or identified to avoid any future repetition Be proactive and innovate ideas to improve service deliverables, based on improved performance/efficiency and with an understanding of risk Coordination and Interaction with Internal stakeholders on a regular interval (Daily/Weekly/Monthly) in driving closure to all open issues in handling queries and escalations What we look for? Minimum: Commerce Graduate/Postgraduate / Master’s degree in any stream Working experience within a shared services environment supporting European region is mandatory Have an experience in Call Centre model working on both Inbound and Outbound Fluent in English; strong verbal, and written communication skills (professional) Systems proficiency in ERPs (SAP/Oracle/Baan/iScala) Essential: 8-10 years of overall experience in OTC, especially in Cash Applications & Balance Reconciliations Around 4+ years people management experience is preferred Prior experience in managing a team size of 5-20 members Intermediate skills in Microsoft® Word, Excel, Outlook, and Internet navigation and research, including Ability to utilize basic formulas Utilize Pivot Tables and V-Lookups Working experience within a shared services environment supporting European region is mandatory Reporting Skills & Presentation Skills would be essential Strong will to deliver excellent quality, able to identify process inefficiencies and propose process improvements Self-Dependent - works without supervision on more complex projects/improvements Team partner (Team Performance & Quality oriented) Requires no supervision to manage daily activities and can meet all required deadlines Skillset to create, maintain & improve team Dashboard