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Reservation Executive

4 weeks ago

Ramnagar, India VOCO Full time
  • In absence of Manager, conducts shift briefings to ensure hotel activities and operational requirements are known
  • Sell the InterContinental Hotels Group products and services using up-selling and suggestive selling techniques
  • Promote the Hotel's (and IHG generally) products and services
  • Maintain a high level of product and service knowledge about all ICHG Hotels in your region
  • Develop and maintain a regular pattern of sales calls
  • Prepare and execute action plans which increase reservation sales and associated business
  • Record and process reservations made by phone/fax/email
  • Accept wait list reservations
  • Process amendments to reservations such as extensions, early departures, etc
  • Manage "no show" reservations by investigation and recording of same
  • Record special billing arrangements for groups and conventions
  • Liaise with Front Office Manager or Finance Manager for all reservations requiring credit approval
  • Maintain knowledge of special rates/ offers/ promotions
  • Monitor reservation levels and inform Managers of current and future occupancy rates
  • Prepare reports as requested (eg to travel agents, business houses etc)
  • Prepare reservation sales reports

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