WALKIN - Hiring for Quality Analyst - HealthCare Background - 13th April 2024

4 weeks ago

tamil nadu, India HCLTech Full time
Mega Walkin drive for QUALITY ANALYST 13th Apr 2024.
NOTE: Healthcare experience must*
Interview Venue : HCL Tech Gate 1, Tower 3 Ground floor Cafe 1,
Elcot Sez, Sholinganallur, Chennai – 600119.
Interview Timing: 10.30am to 4pm
Shift : US Shift
EXP : 2 - 7 Yrs
Work Location : Chennai,
Cab Facility - Yes
ROLES & RESPONSIBILITY:
Doing Transaction Monitoring and providing insights for business leading lagging areas.
Accountable for planning, monitoring, auditing, delivery of quality assurance information, communication and reporting regarding individuals or group allocated, in different sub-processes/process results.
Assist in developing, creating, and implementing quality processes and procedures, and making recommendations for process enhancements.
Conduct the quality assurance and reporting processes to ensure assessment of correct accuracy levels of employee and process performance.
Understand Sample Size calculation and distribution approach and execute
Participation in all the Calibration Sessions (internal / External)
Identify the training needs of the associates or improvement opportunities basis gaps identified.
Provide timely and detailed feedback and coaching on opportunity areas arising out of the audits done
To provide data to operations for quality related PIP (Process Improvement Plan) progression
Participate in Operations/business Team Huddles and relevant client interactions (as applicable). Lead Quality related topics in such huddles.
To conduct weekly performance update (WPU) covering the latest process updates.
Perform other duties as assigned - perform Transaction processing/handle calls (Production tasks) for allocated period or on need basis.
-3 - 5 years experience in US Healthcare Payor operation.
- 2-3 year overall (??) experience in member enrollment (group / plan setup, member maintainance) as per client provided guidelines.
- Hands on experience on enrollment audits, coaching & feedback(Plan and schedule audits of Enrollment process, documents, customer interactions)
- Develop checklist and proceduresto systematically conduct audits
- Knowledge of quality tools is a must
- Certification on six sigma Yellow/Green belt preferred.
-Experience in payor will be added advantage.
- Good analytical skills on CSAT/NPS will be preferred
-Strong problem-solving skills and excellent attention to detail
Candidate should bring 2 copies of updated resume.
Contact Person : HR - Dougles

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