Client Manager
3 weeks ago
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
This position is critical to retain & grow a portfolio of GCG local clients. The position will require focus on pipeline development, growth opportunities, customer advocacy and retention.
Key responsibilities include:
Identify client needs and match them against AXP products and services with the aim to sell appropriate solutions to deliver increased value and greater client engagement Expand business relationships with key decision makers, key stakeholders, C-level contacts and other influencers to ensure that we develop and maintain a broad network of sponsors from across clients’ organizations Develop profitable portfolio growth opportunities, penetrating existing relationships and cross selling products and solutions such as Business Travel Account (BTA), Corporate Purchasing Solutions and Corporate Meeting Card. Collaborate with Global and Regional Client Managers, acquisition colleagues and Implementation Managers to drive cross sell and expansions and co-deliver on pre-set Expansion targets Own and manage steady and effective communication between internal Global and Local teams and with clients Drive adoption and usage of self-help, online program management and servicing channels among clientsCritical Factors to Success:
Maintain thorough understanding of competitive landscape with ability to build defensive/offensive strategies. Drive overall portfolio health and deliver on KPIs through strategic and tactical activities like new applications for expansion, global RFP support, understanding and responding to attrition triggers etc. Update and maintain key client information within One Force Oversee ongoing servicing, operational, regulatory, debt management and reporting needs/projectsMinimum Qualification:
Graduate with minimum 05 years’ experience in business development, client management with a strong understanding of Commercial Payments. Sales experience is a plus Thorough understanding of Commercial Card products and features across APAC markets. Consultative and Strategic Selling experience to large Global clients. Ability to communicate with senior management and use consultative questioning to interpret customer’s objectives behind specific requests for data. Strong commercial and financial acumen Ability to articulate American Express Global Value Proposition and translate into specific and tangible Account Plans and results. Proven ability to ensure key linkages with other business stakeholders are optimized (Finance, World Service, GCO, RFP team etc.) Ability to work within a complex matrix organization within American Express and client’s organization. Thorough understanding of competitive products and landscape. Solid results orientation, ability to set and execute against business goals, and demonstrate will to win and personal accountability. Aptitude and capacity to manage change and multi-task among equally compelling priorities to ensure critical deliverables are met and goals are achieved.Academic Background:
Graduate / Post GraduateFunctional Skill/Capabilities:
Excellent verbal and written business communication skills. Strong PC skills (Excel, Word, PowerPoint, Internet) and understanding of technology in the Corporate Expense Management industry, including understanding of Expense Management System (EMS)/Employee Resource Planning (ERP)/Mobile/ finance systems etc. American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunitiesAmerican Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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