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Dispatch Executive

1 month ago

Noida, Uttar Pradesh, India Samshék Full time

Samshék is hiring

Position: Dispatch Executive

Location: B-60, Noida Sector 65

Job Summary:

We are looking for a motivated and detail-oriented Dispatch Executive to oversee the timely dispatch of garments, maintain accurate inventory of finished goods, manage courier operations (including returns), and handle client claims efficiently. Experience in an export house and working knowledge of e-commerce platforms like Shopify, Magento, or WooCommerce is preferred.

Key Responsibilities:1. Dispatch Management

  • Coordinate with warehouse and packing teams to ensure timely dispatch of ready garments.
  • Verify correct quantities, sizes, and styles are packed as per buyer requirements.
  • Ensure accurate labeling and shipping documentation for each dispatch.
  • Schedule pickups with logistics partners and courier agencies.
  • Ensure all shipments comply with buyer instructions and international shipping regulations.

2. Ready Garments Inventory

  • Maintain accurate inventory of finished goods using internal systems.
  • Tag and organize garments by order number, size, and style for easy identification.
  • Perform regular physical stock audits and reconcile with system records.
  • Share inventory status with senior management, highlighting slow-moving or excess stock.
  • Implement FIFO (First-In, First-Out) method for dispatches.

3. Claim Filing & Resolution

  • Record customer complaints related to delivery delays, product shortages, or damages.
  • Collaborate with QC, production, and packing teams to investigate and resolve issues.
  • Prepare claim reports with photographic evidence and necessary documentation.
  • Coordinate with internal and external teams to ensure timely claim closures.
  • Recommend and implement corrective measures to avoid recurring issues.

4. Courier & Return Logistics

  • Manage both outbound and return shipments via courier partners.
  • Monitor courier performance on delivery timelines, cost efficiency, and damage/loss cases.
  • Coordinate with customers for return pickups and ensure timely inward processing.
  • Maintain tracking records and update clients with real-time delivery status.
  • Resolve courier-related issues, including delays and lost shipments.

5. E-Commerce Integration (Preferred)

  • Work with e-commerce platforms such as Shopify, Magento, or WooCommerce to process online orders.
  • Sync dispatch data and inventory updates with e-commerce systems.
  • Assist in order fulfillment coordination for B2C dispatches alongside export shipments.

Key Skills & Competencies:

  • 1–3 years of relevant experience in dispatch and inventory roles within a garments export house.
  • Familiarity with export procedures, documentation, and courier logistics.
  • Working knowledge of e-commerce platforms like Shopify, Magento, or WooCommerce is an added advantage.
  • Strong coordination, communication, and problem-solving skills.
  • Proficiency in MS Excel and inventory management tools.
  • Attention to detail with a focus on timely execution.

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