Technical Analyst 3-Support Fusion PPM Functional
3 weeks ago
4 to 9 years of experience in Implementation, support, or upgrade of Oracle Fusion PPM Projects Contract Billing , Project SLA Project Foundation-Costing Project Foundation-Templates, JVM Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or have equivalent knowledge. Ability to relate the product functionality to business processes, and thus offer implementation advice to customers on how to meet their various business scenarios Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution. Work with users to troubleshoot and resolve issues, answers business questions provides data analysis Should be able to understand the business process flow and perform functional testing as per the business requirement with appropriate test scripts Conduct training and knowledge sharing sessionsNice to Have Skills
5 to 6 years of experience in Implementation, support, or upgrade of Oracle SaaS Fusion Financials. Hands-on Configuration experience on at least one or more modules – Projects Contract Billing , Project SLA Project Foundation-Costing Project Foundation-Templates, JVM Should have good knowledge of Fusion Cloud architecture, setup manager, and activities. Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications. Should have knowledge of Chinese localizations Knowledge of Security setup would be an added advantage.Personal Attributes:
Self driven and result oriented Strong problem solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical coursesNote:
Working in Shift s is mandatory. Candidate should be open to work in evening and night shifts on rotation basis. The position is based out of Bangalore, Hyderabad, Noida.Others
Exhibit effective analytical skills & organizational skills Good command over spoken & written English Interact directly with customers, follows through on all assignments and takes ownership of customer issues Seeks innovative ways to improve the process of delivering solutions to customers Strong written and verbal English communication skills; multi-lingual a plus Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.Education & Experience:BE, BTech, MCA , CA or equivalent preferred. Other qualifications with adequate experience may be considered.
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hyderabad, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical inquiries regarding the use of and solve for our Electronic...
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