SAP C4C Technical
1 week ago
Greetings from ZettaMine Labs Pvt Ltd
We are looking for SAP Service Cloud (C4C) Technical Consultant.
Location : Pan India
Notice Period : Immediate to 15 Days
Experience : 6 to 10 years
JD:
Implementation experience of SAP Service Cloud (C4C) for a Utility Client.
Drive the key activities of SAP Service cloud implementations; integrating to backend S/4HANA utilities solution.
Create functional specifications and work with technical consultants on application customization
Work with integration SMEs, S/4HANA ABAP team on connection between SAP Sales & Service Cloud and back-end S/4HANA IS-U environment.
Communication arrangement and services setup, SOAP services configuration and end points changes in S/4HANA and C4C Integrations for Utilities solution.
In-depth knowledge of business processes in Service Cloud Utilities Call Centre solution.
Hands-on experience in service Cloud module implementation.
Well versed with Integration troubleshooting in C4C via Web Service Message Monitoring.
Hands-on experience with SAP Utilities Customer Service processes.
Exposure to Integration set up with various SAP and non-SAP systems.
Debug the issues due to S/4HANA upgrade and Integration to C4C service cloud impacts .
Drive Workshops with Business and IT team.
MIMO process, Address management, Utilities exception management, BMD and TMD.
Customer Inquiries, Interactions and Requests – Ticket Management.
Experience in Key user tools and screen adaptations.
Drive the key activities of SAP Service cloud implementations, integrating to backend S/4HANA IS-U solution.
Familiar with the integration between the utility (Elec and Gas) industry's C4C Service Cloud and SAP S/4HANA ISU using CPI.
Familiar with BP Replication using Master Data System (MDG) between S/4 HANA and C4C.
Good to have:
B.S. Computer Science/Software Engineering or equivalent Experience
4-8 years of Overall IT experience with 4 – 5 years of experience with SAP Sales / Service cloud in Functional role.
Exposure to Technical troubleshooting will be an added advantage
Aptitude to lead the team.
Strong debugging and problem-solving skills in SAP Sales and Service cloud , Cloud Platform Integration , ECC and S4 and familiarity with ABAP Development of Proxy’s, RFC modules and Idoc related development
Familiarity with SAP Cloud Platform Integration tool is a plus
Well versed with Agile Methodology, can do Sprint planning, create end to end Test cases & review documents.
Further any clarification please connect @
Thanks & Regards,
Kavya M
HR Executive
ZettaMine Labs Pvt Ltd.
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