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Service Manager

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Delhi, India Parle Global Technologies Pvt. Ltd. Full time
JOB DESCRIPTION:Diploma/B.E (Electronics'/Mechanical)10 years experience in pharma machinery industryPlanning/Scheduling of AMC/BD calls.Generating revenue through AMC/Upgradation.To ensure timely preventive maintenance and quick breakdown resolution in order to maximize uptime to improve operational efficiency and OEE.Metrics-based management to ensure key performance indicators are measured, service levels are managed and opportunities for improvements are addressed.Ensuring new AMC orders are received & AMC are renewed on timeEnsure spares quote are sent to customer for the machines under AMCStandard Operating Procedures (SoPs) are in place to take over / hand over equipment maintenance activities.Communicating with clients and customers to ascertain what technical servicing is required.Build and maintain positive relationships with customers, delivering high standards of customer service.Taking feedback from customers of the AMC service provided.