Lead Applications

Position Title: Lead Applications (Manager/Sr.Manager)Experience Required: 8-10 years in enterprise applications leadership, with a strong record in digital transformation, customer, and employee-facing systems, and content governancePreferred Candidate – Big-4 client/large corporates/MNC’s corporate IT , Product owner in the product companyPosition SummaryThe Lead of Applications is accountable for strategy, execution, and innovation across all enterprise applications that directly support employee productivity, engagement, knowledge access, and workflow digitization. This includes leadership over SAAS and in-house platforms such as LMS, Intranet, Website, MyInsider, Structured Digital Database (SDD), and all custom web and mobile applications. The role combines a product ownership mindset with delivery discipline, working closely with HR, Communications, Legal, KM, L&D, BD, legal team, and Finance teams to deliver intuitive, secure, and future-ready digital experiences.Key ResponsibilitiesDefine the roadmap for Modern Apps in alignment with firm-wide priorities, including digital adoption, knowledge management, people experience, and automation.Act as the product owner for all client- and employee-facing applications, balancing user empathy with a focus on measurable business outcomes.Lead the adoption and integration of GenAI solutions to enhance existing products and explore new opportunities for innovation and efficiency.Identify RPA opportunities across the firm and implement solutions to streamline workflows and drive productivity.Stay abreast of emerging enterprise technologies and assess their relevance to the firm’s digital transformation journey.Modernize legacy applications by collaborating closely with business stakeholders.Educate business teams and practice groups on the evolving possibilities of technology to drive awareness and adoption.Ensure consistent user experience, single sign-on, and content governance across platforms.Manage relationships with implementation partners, content contributors, and third-party developers.Define and enforce SLAs, enhancement cycles, and budget controls across each application domain.Champion low-code/no-code innovation and rapid prototyping for department and practice specific needs.Build and Manage integrations across all the systems.Evaluate and pilot emerging technologies (chatbots, mobile extensions, AI-driven knowledge engines) that align with legal/professional services context.Ensure all platforms meet firm policies on data privacy (DPDP), ISO 27001, and client-specific confidentiality obligations.Establish publishing governance, access role matrices, and compliance audits across intranet, SDD, and apps.Oversee audit-readiness, content lifecycle controls, and backup/disaster recovery for these systems.Define KPIs for adoption, uptime, enhancement turnaround, and business impact.Share monthly/quarterly reports with leadership on Modern Apps ROI, usage trends, and future plans.Firm-wide digital adoption > 90% across HRMS, Intranet, MyInsiderZero critical platform downtime or security incidentAnnual modernization roadmap with signed-off milestones and KPIsMonthly/Quarterly reviews with each business department (HR, Corp Comm, KM, BD, etc.)Two or more digital innovations delivered annually using custom or mobile solutionsReduction in manual workflows via automation or app-based enablementAdoption & Change ManagementCreate adoption and change management framework, roadmap and drive it’s executionChampion user adoption across practice groups by building:Training programs for each productConduct internal training sessions for each tool.Identify practice-specific success stories and promote them through interviews and communications across all channels.Champions network & office-hour sessionsPractice-wise playbooks for all tools, and internal webinarsFeedback loops and continuous refinement modelsDrive collaboration with Learning & Development (L&D), Risk, Practice Leaders, and BD teams for maximum platform value realization.Establish board-level KPIs to measure:Adoption by practice and user segmentTime savings and productivity improvementsReduction in specific use casesReturn on investment on toolsRisk reduction and audit performancePublish a Monthly dashboard for the ExCo/Board.Key Skills & ToolsLeadership : Cross-functional stakeholder management, vendor governance, agile delivery oversightTechnical:Hands-on experience in full-stack development using technologies such as .NET, PHP, and PythonProficient in SharePoint development and automation using RPATools: SharePoint, Power Platform, SuccessFactors/GreytHR, Moodle/Docebo, WordPress/Drupal, SQL/Power BIDesign ThinkingSecurity & Compliance : Role-based access, ISO 27001, DPDP, application loggingUX Oversight : Design thinking, responsive layout principles, knowledge of front-end conceptsProcess Thinking : Workflow digitization, approval automation, audit trail implementationCertifications PreferredPMP or Agile Certified Project ManagerMicrosoft Power Platform/SharePoint CertifiedISO 27001 FoundationHRMS/LMS Product Certifications (e.g., SuccessFactors, Moodle, GreytHR)ITIL or DevOps Foundation (preferred)EducationB.E/B.Tech/M.Tech/Master in computer scienceBehavioral CompetenciesStrong product ownership and delivery mindsetExceptional stakeholder engagement and prioritization skillsComfortable navigating legal, HR, and operational workflowsStructured, strategic thinker with ability to zoom in/outEmpathy-driven digital transformation leader