Salesforce service
2 weeks ago
Location: MumbaiExperience: 3–5 yearsType: Full-timeAbout the RoleOne of our esteemed clients is seeking a techno-functional Salesforce professional passionate about transforming service processes through automation, AI, and innovation. As a Service & Automation Owner, you’ll drive end-to-end service transformation using Salesforce Financial Services Cloud, working closely with business and technology teams to design intelligent, scalable, and compliant service experiences.What You’ll Do- Lead service transformation initiatives using Salesforce Service Cloud & Financial Services Cloud- Design & deploy automation workflows using Flow, Omni Studio, and Einstein Bots- Act as the techno-functional bridge between business stakeholders and delivery teams- Gather business requirements, define user stories, and manage product backlogs- Champion AI-driven tools and automation-first initiatives to enhance service operations- Collaborate with cross-functional teams for seamless solution delivery- Continuously monitor, measure, and optimize service processesWhat You’ll Bring- Bachelor’s degree in Engineering (mandatory)- MBA (mandatory)- 3–5 years of hands-on Salesforce experience, including 3+ years in Service Cloud- BFSI domain experience is a must; Wealth Management exposure preferred- ⚙️ Strong knowledge of Salesforce automation (Flow, Omni Studio, Einstein/Agentforce)- Experience in Dialer integration (e.g., Genesys) is a plus- Strong business analysis, stakeholder management, and agile delivery skills
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