Site Reliability Engineer

3 days ago

Greater Delhi Area, India ImpactQA Full time

Company Description

Featured by Everest Group among the top QA companies to watch out for, ImpactQA is a global software testing and quality assurance consulting company that provides services such as Quality Engineering, AI-based Test Automation, Performance Engineering, Security Testing, and a suite of continuous and automated testing services integrated seamlessly into the Software Development Life Cycle. Leveraging more than a decade of experience, we cater to a diverse portfolio of clients across a spectrum of business domains.


Our esteemed client roster includes Coinbase, Starbucks, TEREX, DTDC, Schneider Electric, PowerSchool, Lone Wolf, Majid Al Futtaim, PVR, Yes Bank, Panasonic, Deloitte, Rocket Internet, KFC, Terex, and many more. We offer unique combinations of onshore, offshore, and crowd testing ensuring cost efficiency and support tailored to Agile and Continuous Testing environments. Our headquarters is in New York, and we have delivery centers in the US, UK, and India.



Position Title: Site Reliability Engineer

Location: Noida (On-site)

Work Timings: Rotational Shift 12 Noon onwards

Job Type: Full Time

Experience Level: 5 + years


ABOUT THE ROLE

As the Site Reliability Engineer ( DevOps) you will be responsible for delivering exceptional technical support to the customers. This is a hands-on, critical role in our organization and highly technical- the right candidate will enjoy problem solving with our clients in highly specialized and technical ways. This is a full-time role, based anywhere in India, with the ability to work flexibly with our UK/French/Indian teams occasionally.


WHAT YOU WILL BE DOING

Your daily to-do list will feature some or all of the following, but is not limited to: -

  • Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues
  • Prioritizing issues and giving our customers located in multiple countries the level of duty and care they need to help implement our platform in their environments
  • Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
  • Being innovative within the team and with customers to help improve processes and tools


ESSENTIAL TECHNICAL SKILLS

  • High school diploma required with overall 3+ years of experience.
  • 3+ years of relevant experience in a previous hands-on Level 2 Technical Support or DevOps role
  • 2+ years’ experience with REST and RESTful APIs
  • Containers / Cloud Platforms (Docker, Kubernetes, AWS, GCP, Azure)
  • Terraform, Linux, Docker, Kubernetes, AWS/Azure/GCP
  • Experience with databases (ideally MongoDB or RDBMS), search engine (ElasticSearch)
  • Eager learner, ready to dig into many technical areas


DESIRED SKILLS

The right candidate will possess at least one of the following skills:

  • Networking/web architectures including HTTP
  • Experience with Access Management products, Identity Providers, Oauth2 protocol, JSON Web Token standard
  • Experience with trace analysis, debugging, and JVM troubleshooting is a plus


If you have the requisite skills and experience, we encourage you to apply and join us on this rewarding journey.


ImpactQA Is Committed to Equality

Research shows that to apply for a job, women feel they need to meet 100% of the criteria while men usually apply after meeting about 60%. Regardless of how you identify, if you believe you can do the job and are a good match, we encourage you to apply.

ImpactQA is proud to be an equal opportunity and affirmative action employer. We do not discriminate based on race, religion, colour, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or any other characteristic legally protected by the laws of the jurisdiction in which you are being considered for hire.

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