Customer Service Operator
1 month ago
Our 3PL client is one of the largest market-leading international logistics providers. They have a passion for finding ways and sustainable solutions for their customers all around the world - by rail, truck, ship, plane or in the warehouse.
A family business of 153 years after its foundation and is represented by a worldwide network of 489 offices across 173 counties with more than 19,500 people.
We are seeking a dedicated, energetic and experienced Customer Service Operator within the freight industry to join their team on a full-time basis located in their Bankstown office.
Duties & Responsibilities:
Your job duties & responsibility include but are not limited to the following:
- Maintaining portfolio of clients as assigned
- Maintain client work instructions and request changes with client implementation for SOP amendments.
- Monthly/quarterly rates maintenance for key customers based on Account Managers instructions.
- Manage order status reports / in transit reports for clients
- Document all customer shipping enquiries and keep client updated of shipment progress, delays etc.
- Monitoring network import shipments between overseas origins and destinations.
- Communicate between clientele and networks
- Taking appropriate corrective action to prevent recurrence of non-conformances
- Take responsibility for completing a skills inventory and to ensure that all training received is recorded on personal training inventory.
- Take responsibility for reviewing all customer purchase orders, telephone, over the counter orders and for resolving all outstanding issues
- Communicate with clients and staff in a friendly and professional manner.
- Other tasks and responsibilities which may be assigned as and when required by your supervisor / manager
If you possess the above skills, then dont delay and APPLY NOW
Requirements
To be successful you will need:
- Experience in Customer Service within a similar organization
- 2+ years experience in International Freight Forwarding
- General freight forwarding training
- Phone etiquette training
- Excellent communication skills, both written and verbal
- Own reliable transport
Benefits
What you will get in return:
Not only will you be joining an amazing and supportive business that provides the best freight & logistics services worldwide, you will get in return
- A competitive salary package - negotiable
- Annual company bonuses when targets are met
- Flexibility for hybrid arrangement after 6 month probation
- Free on-site parking available
- Fairly new building
If you are excited by this fantastic opportunity and have what it takes to excel within the business, then submit your updated CV NOW
Requirements
To be successful you will need: Experience in Customer Service within a similar organization 2+ years experience in International Freight Forwarding General freight forwarding training Phone etiquette training Excellent communication skills, both written and verbal Own reliable transport
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