Salesforce Technical

18 hours ago

Mumbai, Maharashtra, India e-Hireo Global Solutions Full time

Role Objective :

- Managing I.T requirements of Salesforce and Tableau CRM Analytics.

- Understanding the business processes, issues and challenges.

- Project management with regular tracking and reporting to business.

- Ensure timely delivery of the software solutions by working closely with delivery team.

- Enhancing the quality of I.T products and services & analyzing business needs.

- Producing reports on application development & implementation.

- Understanding & developing the design of technical systems and business models.

- Assisting the stakeholders by understanding their need and resolving the issues or implementing certain developments in the existing process.

Key Responsibilities :

- Ability to work with cross-functional teams, including sales, marketing, and customer support, to gather change requirements and deliver solutions that meet business needs.

- Proficient in Apex, Visualforce, and Lightning Web Components.

- Adept at integrating Salesforce with other systems and ensuring the scalability and efficiency of Salesforce applications.

- Ensure salesforce developments are completed per sprint on timely manner in Salesforce and TCRM Analytics

- Salesforce Incident Management including Administrator tasks like user management, security settings, data privacy, and customization of objects, fields, and report management

- Trouble-shoot under-performing areas; ensure operations/resources alignment; escalate issues if needed

- Track and manage Telephony service provider SLAs and participate in enhancing CTI systems

- Review service performance reports.

- Understand service levels trends.

- Escalate on non-performance

- Assist in verification of service provider project proposals, change requests, effort estimation etc.

- Assist in sprint scoping and planning and monitoring UAT and development cycle

- Created Lightning Web Components and added Design Parameters that make the Lightning Web component look and feel better

- Ability to learn and adapt to new technologies quickly.

Skills : Salesforce Administration & Sales and Service cloud development including Visualforce, Apex, SOQL, SAQL, Triggers, Workflows, Reports, Dashboards and components as per application requirements.

- Exposure to Data Cloud Or Tableau CRM Analytics Or Call Telephony Interface is must.

- Problem Solving, Interpersonal, Verbal & Written Communication Skills is required.

Qualification : B.Tech in Computer Engineering or M.A

- 7+ Years of Experience in Salesforce ( Sales and Service Cloud ) and at least 1+ Years in Data Cloud or Tableau CRM Analytics.

- Practice and Other Requirements : Salesforce Certification & Knowledge of Telephony and/or Tableau and/or Data Cloud is must

(ref:hirist.tech)

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