Vice President – Administration

Client: Corporate entity which is in the process of setting up multiple clinics and healthcare centers across the country Location : Bengaluru – Work from Office Roles & Responsibilities: 1.          Clinic Operations & Facility Management ·                 Responsible for daily administrative and operational activities across multiple clinics. ·                 Ensure clinic facilities are well-maintained, hygienic, and equipped to meet patient needs. ·                 Supervise front office, housekeeping, and maintenance teams for smooth workflow. ·                 Implement and monitor SOPs to optimize clinic efficiency. 2.          Regulatory Compliance & Accreditation ·                 Ensure adherence to healthcare regulations, clinic licensing, and accreditation standards (NABH, state health regulations, etc.). ·                 Maintain and update all legal and statutory documentation related to clinic operations. ·                 Liaise with government authorities and healthcare bodies for audits, inspections, and compliance. 3.          Patient Experience & Customer Service ·                 Ensure a patient-friendly environment and responsible for front desk operations, appointment scheduling, and grievance resolution.   ·                 Implement strategies to improve patient satisfaction and overall clinic experience. ·                 Monitor patient feedback and address concerns timely & effectively.  4.          Safety, Security & Risk Management   ·                 Ensure the security of clinic premises, including access control and surveillance systems. ·                 Implement and monitor fire safety protocols, ensuring compliance with safety regulations. ·                 Implement infection control policies and oversee sanitation protocols. ·                 Conduct staff training on safety measures and emergency response.  5.          Vendor & Inventory Management ·               Manage contracts with external vendors for housekeeping, security, medical waste disposal, and other non-clinical services. ·               Ensure proper procurement and inventory management of medical and non-medical supplies. ·               Negotiate agreements for cost-effective procurement without compromising quality.  6.          Budgeting & Cost Control ·                 Prepare and manage the administrative budget for clinic operations. ·                 Monitor expenses and implement cost-saving measures without compromising on the quality. 7.          Leadership & Team Management ·                 Lead and mentor administrative staff, including front desk, facility managers, and support staff. ·                 Promote a culture of professionalism, teamwork, and patient-centric service. ·                 Ensure staff are trained in customer service, compliance, and operational efficiency. Requirements Qualifications: ·                MBA in Hospital Administration or similar degree. ·                15 - 20 years of total experience, minimum 5 years should be in a clinic or healthcare facility administration. ·                Strong knowledge of clinic operations, healthcare compliances, and patient service management. ·                Excellent leadership, communication, and problem-solving skills. ·                Ability to manage multiple clinics/sites and work in a fast-paced healthcare environment.   Interested candidates to please share immediately their resumes along with their current CTC, Expected CTC and Notice period to