Group Manager

4 weeks ago

Pune, Maharashtra, India WNS Full time

Job Description

Position Summary (Underwriting):

The Mortgage underwriting Manager must have managed the eligibility of loan applications of residential mortgage (1-4 family) loans.

This role requires experience in analysing and verifying loan applications, review of all 4 C's, evaluating risks, and making loan eligibility decisions.

The incumbent ensures the accurate, efficient, and timely flow of information/documentation for offering quality and efficient services.

Responsibilities:

Knowledge of mortgage underwriting and Agency automated underwriting systems

Demonstrate a full understanding of agency guidelines as well as posted Lender internal guidelines

Experience in full analysis of all types of income (Self/Rental/Wage/etc), Assets, Liabilities, Credit and Collateral.

Experience in managing credit, income, and assets on a loan-by-loan basis to properly assess individual risk, and promptly provide underwriting decisions to Mortgage Originators

Experience in managing property documentation including title commitments, sales contracts, insurance, and flood determinations

Maintain a well-developed knowledge of loan product guidelines and industry regulations, including assisting in the prevention, detection, and resolution of mortgage fraud

Transaction Quality


• Drive continuous improvement for Transaction Quality and Delivery


• Manage Transaction Quality & Client related Key Performance Indicators (KPIs)


• Evaluate effectiveness of transactional quality interventions


• Strengthen Quality management processes / framework to improve quality delivery


• Accurately capture SLA/SLO metrics, the reporting needs of each of the client and set up / customize processes to seamlessly meet client's expectations


• Ability to get out of the box ideas and Process improvement initiatives in the process


• Should drive Process control & Compliance in addition to managing Audit SLAs


• Provide crisp and specific feedback to Front Line Recruitment Teams on quality of new hires


• Provide quality floor support, feedback, refreshers etc. via the teams aligned


• Facilitate Quality and Compliance team to perform various audits and follow-ups based on the observations highlighted

Essential Skills / Expertise required:-


• Six Sigma Green Belt Certified


• Effective People Management skills to be able to drive teams across LOBs and/or Geographies


• Ability to drive initiatives to closure


• Ability to deal with all levels of employees and to provide leadership, direction and motivation to build high performing teams


• Analytical Skills / Quantitative skills with excellent data handling / data interpretation skills


• Excellent Communication skills – Both verbal and written to manage client and leadership communication


• Needs to have good working knowledge of Transaction Quality systems, tools and technologies


• Process Oriented, Planning, Decision making, Data Handling, Ability to prioritize, Ability to meet deadlines


• Detail oriented, Strong organizational skills and Presentation skills
• Flexible to work in 24X7 environment

Qualifications

Bachelor's Degree

Location - Pune

10 + years experience required in US residential mortgage underwriting

5 + years in Transactional Quality experience

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