Service Desk Engineer Full-Time
2 weeks ago
·Experiencein providing 1st line monitoring and support for Concords 24/7 platforms.·Strongtroubleshooting skills.·Strongcommunication skills both verbally and written.·Knowledgeof Windows Server operation and troubleshooting·Experiencein the escalation of issues.·Strongdesire to deliver a high-quality customer-focused service.·Excellentorganizational and time management skills.·Experienceworking in a collaborative working environment where teamwork is essential inachieving corporate objectives·Experienceworking in an environment where ITIL best practice policy and processes havebeen adopted.·Knowledgeand understanding of Incident and Problem management processes·Positivecan-do attitude.·Flexibilityin providing out-of-hours support for project deliverables.Responsibilities:·The Service Desk is responsible for monitoring and triage of all first-line alerts,incidents and reported issues for Concord platform systems and applications24/7.·The service Desk will investigate and resolve where possible application, software, and hardware incidents. When the resolution isn't possible, they are responsible forassignment to the correct support team escalating when necessary. Continuousincident trend analysis is required to identify common issues and feed into theproblem management process for root cause analysis.·ServiceDesk Engineers are responsible for ensuring processes and services are properlyexecuted and any barriers to proper service operation are addressed and/orescalated.·Individualsare required to continuously monitor operational processes to determine theireffectiveness implementing new steps or processes when previously definedprocesses are determined as ineffective.
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Keywords
: .Industry
: IT - SoftwareEmployement Type
: PERMANENT
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