Dispatcher

3 weeks ago

Amritsar, India iEZ Shipping Full time
  • Maintain daily communication with dispatch center, confirming routes and scheduling crews
  • Keep accurate records of work completed and work remaining to ensure accurate billing and job completion
  • Maintain awareness of all traffic laws and ensure drivers adhere to all laws
  • Conduct daily driver and vehicle inspections to ensure safety
  • Maintain outgoing and incoming communications to dispatch center
  • Use advanced dispatching software

Dispatcher Responsibilities:

  • provide excellent customer service to internal and external customers, responding to work inquiries, processing orders, and handling customer complaints and concerns
  • Work in the dispatch center, taking inbound calls, processing customer orders, and identifying and dispatching resources, ensuring jobs are completed in accordance with safety procedures
  • Provide customers with accurate and timely information, such as work order statuses and estimated arrival times
  • Use computer applications to track work orders, schedule resources, and handle customer inquiries
  • Ensure orders are accurately documented and paperwork is submitted in a timely manner
  • Keep track of customer metrics
  • Maintain and update customer logs and records
  • Meet, greet, and assist customers with general inquiries
  • Maintain and update customer information files
  • Perform other job duties as required

Job Type: Full-time

Experience:

  • Customer support: 2 years (Required)

Language:

  • English (Required)

Shift availability:

  • Night Shift (Required)

Work Location: In person

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