Quality Assurance Manager

1 week ago


Mathura, India GLA University Full time
Job Title:
Manager Operations - Quality Assurance
Reporting to:
General Manager Training and Development
Job Profile:
The Operations Manager for Training and Development (Quality Assurance) will ensure the effectiveness and quality of the training programs. This role is crucial in maintaining high standards in content delivery, program execution, and continuous improvement initiatives to enhance student and staff development. The ideal candidate will have a strong background in quality assurance, training methodologies, and a passion for fostering a culture of learning and development.
Roles and Responsibilities:
• Develop, implement, and manage a comprehensive Quality Assurance (QA) framework for training
programs, ensuring alignment with institutional objectives and industry standards.
• Continuously monitor, evaluate, and report on the effectiveness of training programs, identifying
areas for improvement, and ensuring quality control in the delivery of all training modules.
• Collaborate with subject matter experts and trainers to review training materials, ensuring
accuracy, consistency, and adherence to best practices and QA standards.
• Conduct regular audits of training programs to ensure compliance with internal policies, external
regulations, and accreditation requirements.
• Design and implement processes for collecting feedback from students, trainers, and other
stakeholders, translating insights into actionable improvements.
• Prepare detailed reports on the performance and quality of training initiatives, presenting findings to senior management and contributing to strategic planning.
Qualifications and Eligibility Criteria:
Education : Bachelor's degree in business administration, quality management, engineering, or a related field. A Master’s degree is a plus.
Experience : 3+ years of experience in quality assurance is desired preferably in a training or educational setting.
Preferred Skills: Strong analytical and problem-solving skills with the ability to use data to drive decisions. Proficiency in quality assurance software, data management systems, and Microsoft Office Suite.

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