E-Commerce Customer Relationship Executive

2 weeks ago


Delhi, India Prasam Crafts Full time

Role E-commerce Customer Relationship Management This is a full-time on-site role for e-commerce Customer Relationship Manager located in Mumbai. The Customer Relationship Manager will be responsible for building and maintaining relationships with customers, serving as their point of contact, and ensuring customer satisfaction by responding to inquiries and addressing concerns.Customer connect for order confirmation and other order related queriesAssisted Sales for abandon cart recoveryCustomer Support for cancellation, exchange and refund processOrder management and order fulfillment processCo-ordinating with internal team and vendors for inventory and order fulfillment processCustomer Feedback and reviews collectionQualificationsA Bachelor's degree in any field.Excellent verbal and written communication skills in English and HindiDemonstrated ability to build and maintain relationships with customersAbility to work effectively in a team and independentlyExperience in e-commerce or fashion retail industry is a plusExperience in Customer Relationship Management will be preferred.Company DescriptionPrasam is a D2C e-commerce brand for sustainable contemporary handmade fashion products designed with authentic handloom fabrics and embellished with heritage art & crafts of India.



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