JOB DESCRIPTION
Title: Analyst (FTH)– Facility & Transport
Location: Gurgaon (WFO)
Following are the responsibilities for Facilities:
Timely orders of facility consumables and follow up with vendor for delivery
Track daily/weekly/monthly tasks and maintain governance cycle
Creation of Monthly report in power point for internal reviews
Regular connect with employees to obtain their feedback. Action items shall be documented with an action plan and track closure.
Perform timely PPM services of all the facility infra as per agreed services in Annual maintenance contract
Conduct regular training for 3rd party staff & new joiners
Addressing customer grievances with swift resolution to their problems
Following are the responsibilities for Facilities:
Morning pickup tracking: Security guard will ensure that all first pickups with the routes are called prior to their start time for advance intimation of cabs availability to their nodal points
Drop departures managed physically from the drop area
Any uninformed drop cancellation instance confirmed during calling the female employees will be highlighted to the respective Manager immediately looping transport
Shift-wise OTA (On Time Arrival) is confirmed to operations helping team to plan business
No Show report is sent to employees keeping business manager in loop
Vendor document compliance is being checked
Penalties against non-adherence to process is sent to the vendors as per agreement
Daily vendor performance based on OTA is sent to the vendors to showcase their performance
Ensure daily cab compliance is performed by escort guards to inspect Cab AC, Spare tyre, Fire Extn., Headlights, First Aid, Uniform, Seat Belt & Driver ID card
Monthly vehicle audit is planned for thorough checking of the cab
Transport highly risk incidents which requires investigation are raised through IT ticket
Skills, Aptitude and Abilities:
Excellent writing and verbal communication
To work effectively as part of a team and to lead a team when the opportunity arises.
Good customer service skills to be able to professionally deal with internal customers.
Good interpersonal skills.
Good understanding of backup on facility management services.
Should be comfortable working in any shift.
Excellent time management skills: should be able to multitask and work on multiple simultaneous deliverables whenever required.
Good MS Office skills (Excel, Word & Power Point).
Qualifications:
Graduate qualification
Working experience of Oracle will be preferred
Minimum3 years of experience in Facility and Transport Management
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