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Senior Quality Analyst
1 week ago
If you are a current employee who is interested in applying to this position, please navigate to the internal Careers site to apply.
Role: Senior Quality Analyst.
Experience: 3-8 Years.
Location: Bangalore.
About Us:
At Regalix, A MarketStar company, we are on a mission to help some of the world's leading technology companies achieve scale and success by providing them with tech-savvy marketing, customer success, and sales specialists, who partner with our clients to help find solutions to complex business processes. With 2200+ employees spread across 6 countries on 4 continents, we are always on the lookout for smart individuals who believe in constant learning, are unafraid of experimentation, and have an entrepreneurial growth mindset.
With our eyes set on the future, we are looking for energetic, outcome-oriented professionals to join our team of experts in Bangalore.
Read on to understand more about this opportunity.
About the Client: World's Largest Professional networking platform.
Job Description:
Monitor agent performance against quality standards to insure service delivery, customer experience and customer satisfaction levels are met, along with leading the customer experience strategy. Own and govern the end to end quality assurance process across all stages of the business.
What kind of work will you be doing? (Domain - Job skill requirement)
What will you need to succeed?
B2B Sales background. Excellent Communication Skills (Written & Verbal). Deep understanding of QA Methodologies. Hands on experience QC Tools. Coaching, New Hire Training. Conducting Refresher, Process Knowledge Tests.Qualifications:
6+ years of professional experience. 2+ years of work experience as Quality Coach / Analyst. Excellent communication and interpersonal skills. Experience in sales,, account management, customer success, marketing, or consulting. Proven communication skills across multiple channels (e.g., virtual meetings, phone, and email). Experience building relationships with key influencers and decision-makers. Lean / Six Sigma Green Belt certified. Proven ability to work in a fast-paced dynamic environment. Proven ability to navigate changes. Knowledge of analytics systems and tools to enhance the quality of delivery to the business. Experience in data management and monitoring tools and processes. Proven track record in setting up quality processes.If you’re up for this job, go on and hit the “Apply Now” button
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