AGM - IP/MPLS

2 weeks ago

Hyderabad, India Vodafone Idea Limited Full time

Job description1) Job Purpose- Fault management for Multivendor Multi technology IP network- Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.- Ensure timely management escalations for all P1/Special incidents as per process and regular update2) Key Accountabilities / Key Result Areas- Manage, troubleshoot & restore faults across multi-vendor multi technology IP networks- Able to understand the overlying services Voice, Data and other services and their architecture- Able to manage ISP and CORE IP network- Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K3) Core Competencies, Knowledge, Experience, Technical / Professional QualificationsDescriptionTechnical skill evolution- Should have 10+ Years of Telecom experience with minimum 5+ in Incident/Fault Management in IP- Should have knowledge of routing and switching protocols like BGP, ISIS, Data center technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.- Should have strong knowledge of IP Network Architecture with services- Excellent Communication and Coordination skills, confident and structured when dealing with conflict- Experience in managing major incidents with good understanding of business and service impact.- Demonstrate effective stakeholder engagementOperational Skill- Able to handle multiple outages at same time with coordination with relevant stakeholders- Strong interpersonal & verbal communications with good written skills.- Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused- Able to take responsibility and motivate team members in difficult or stressful situationsDigital DNA- Should identify automation opportunity and implement it.Process enhancement- Should understand industry standard process and framework like ITIL & ISO.- Should be able to improve and implement the current INM process- Familiar with ISO 27001 & the process of ISO 20000 audit and compliance- Always follow HSW rulesCore Competencies, KnowledgeProfessional Qualifications- Candidate must possess engineering bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent- Must have foundation qualification in ITIL V34) Key Performance Indicators- Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills- Ability to prioritize work with a sense of urgency and manage issues /escalations to consistently provides high quality and standardized professional services- Ability to work independently with a significant attention to detail & Ability to work under pressure.- Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,- Good problem-solving techniques and Customer focused

  • AGM - IP/MPLS

    2 weeks ago

    Hyderabad, India Vodafone Idea Limited Full time

    Job description 1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas Manage,...

  • AGM - IP/MPLS

    2 weeks ago

    Hyderabad, India Vodafone Idea Limited Full time

    Job description 1) Job Purpose - Fault management for Multivendor Multi technology IP network - Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. - Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas - Manage,...

  • AGM - IP/MPLS

    7 days ago

    Hyderabad, India Vodafone Idea Limited Full time

    Job description 1) Job Purpose Fault management for Multivendor Multi technology IP network Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution. Ensure timely management escalations for all P1/Special incidents as per process and regular update 2) Key Accountabilities / Key Result Areas Manage,...

  • AGM - IP/MPLS

    2 weeks ago

    Hyderabad, India Vodafone Idea Limited Full time

    Job description1) Job PurposeFault management for Multivendor Multi technology IP networkResponsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.Ensure timely management escalations for all P1/Special incidents as per process and regular update2) Key Accountabilities / Key Result AreasManage, troubleshoot &...

  • AGM - IP/MPLS

    1 week ago

    Hyderabad, India Vodafone Idea Limited Full time

    Job description1) Job PurposeFault management for Multivendor Multi technology IP networkResponsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.Ensure timely management escalations for all P1/Special incidents as per process and regular update2) Key Accountabilities / Key Result AreasManage, troubleshoot &...

  • Agm - ip/mpls

    2 weeks ago

    Hyderabad, India Vodafone Idea Limited Full time

    Job description1) Job PurposeFault management for Multivendor Multi technology IP networkResponsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.Ensure timely management escalations for all P1/Special incidents as per process and regular update2) Key Accountabilities / Key Result AreasManage, troubleshoot &...

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