Operations Executive
5 months ago
About this position: This job description is designed to attract experienced candidates who have a strong understanding of the digital side of operations in airport services such as Lounge / Meet & Greet etc.
Key Responsibilities:
- Cultivate and maintain strong relationships with airport service operators
- Identifying, On-boarding and managing services on ADL’s platform
- To supervise and manage relationship with all frontline partners (Tech partner & service partners) for ensuring uninterrupted platform operations.
- To handle escalations and efficient resolution of all customer queries
- Prepare daily reports for internal tracking and analysis
- To prepare periodic MIS and share the same with identified stakeholders.
- Create / Ensure SOP fulfilment and coordinate regular partner trainings.
- Analysing the transaction trends for different programs and submit report to the management.
- Implementing new services across partners.
- Coordinating & ensuring all requirements for new partner tie-ups.
- Serve as the primary point of contact for our partners, ensuring their needs are met and addressing any issues or concerns promptly.
- Managing all the invoices and related issues for assigned services.
- Support revenue targets by driving operational efficiencies and relationship with partners.
Qualifications
- Minimum of 2-3 years of experience in handling digital side of airport services operations
- Relevant exposure in payment industry/ hospitality sector in operations and customer support function.
- Ability to run technical conversations with the tech partner to drive problem discovery and high-level solutioning
- Analytical capability to deal with the technical, contractual and financial aspects of the business.
- Excellent communication and interpersonal abilities.
- Bachelor’s degree in Business Administration, Hospitality Management, or a related field. MBA is a plus.
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