Customer Service Representative

2 days ago

Mumbai City District, India GRI Alleset Full time

Company Summary:

Headquartered near Atlanta, Georgia, ALLESET is a global manufacturer of healthcare products, offering an industry-leading portfolio of high-quality, cost-effective consumable medical products and unparalleled support services. We design, develop, and manufacture products and services focused on protecting the patient, healthcare provider, and surgical equipment.

We are looking for CSR for our Product Development CPP team, who will be based in Mumbai.

Role & responsibilities:

Quotation Management

  • Prepare accurate and competitive quotations for a wide range of surgical disposable products, including gloves, gowns, drapes, syringes, and other consumables.
  • Respond to RFQs from clients and distributors, ensuring pricing, availability, and lead times were clearly communicated.
  • Collaborate with sales teams to apply approved pricing strategies, bulk discounts, and special offers.
  • Maintain and updated pricing databases and quotation templates to reflect latest product offerings and pricing changes.

Customer Query Handling

  • Serve as the first point of contact for customer inquiries related to products, orders, deliveries, and documentation.
  • Provide timely and professional responses to questions about product specifications, order status, and post-sales support.
  • Log all interactions and resolutions in CRM systems for tracking and quality assurance purposes.

Dashboard & Reporting

  • Design and maintain Excel and dashboards to track quotations, order conversion rates, customer feedback, and daily service metrics.
  • Share weekly and monthly reports with internal teams (sales, supply chain, management) to aid decision-making.

Key Skills:

  • Quotation Management
  • Customer Query Resolution
  • Microsoft Excel Dashboards
  • Data Management & Reporting
  • Cross-functional Communication
  • Order Lifecycle Management

Preferred candidate profile :

  • Minimum 02+ Years of experience in handling Quotations & Global Customers.
  • Excellent English communications skills, both verbal and written.
  • Knowledge of computer applications (i.e. Microsoft Office products; Word, Excel, PowerPoint)
  • Comfortable to travel at Tardeo, Mumbai Central, Mumbai 34.

  • Hiring For a Customer Service Representative

    2 days ago

    Mumbai City District, India Credicus Full time ₹ 1,20,000 - ₹ 1,44,000 per year

    Urgent Hiring – Customer Service Representative -Sal: 10,000 – 12,000 (In-hand) -Eligibility: Fluent in English, Hindi, Gujarati & Marathi -Shift: Females: 7 AM – 4 PM / 8 AM – 5 PM / 9 AM – 6 PM Males: 2 PM – 11 PM / 3 PM – 12 AM (1 Week Off) Required Candidate profileMin HSC Pass Location: Virar (W), Mumbai Immediate Joiners Only To...

  • Customer Service Representative

    3 days ago

    Four Points By Sheraton Navi Mumbai Vashi, India Altius Customer Services Pvt Ltd Full time

    Hiring for Customer Service Representative Voice Process Need excellent communication skills written and verbal Minimum 1 year of experience requied in customer service Day shift upto 25k in hand Location_ Vashi Job Types: Full-time, Permanent Pay: ₹20, ₹24,000.00 per month Benefits: Provident Fund Language: English (Preferred) Hindi (Preferred) Work...

  • International Customer Service Representative

    7 days ago

    Navi Mumbai, Mumbai City, Mumbai, India beBeeCommunication Full time ₹ 4,08,000

    Job Title: International Customer Service RepresentativeTo provide exceptional customer support and handle international voice process calls with professionalism, we require a customer service representative with experience in the field.The ideal candidate will have excellent communication skills, ability to work in night shifts, and adherence to process...

  • Customer Service Representative

    5 days ago

    Navi Mumbai, Mumbai City, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full time

    Job Description Hiring details for September& October!!! Job Posting: Customer Service Representatives Job Details - Role: Customer Service (Voice, Chat, or Blended) - Shift: Rotational Night Shift - Qualification: HSC/Graduate Freshers - Salary Range: 15,000 to 43,000 - Location: Mumbai (Malad, Andheri, Thane, Airoli, Ghansoli) - Working Days: 5...

  • Customer Service Representative

    4 days ago

    Mumbai City District, India GRI Alleset Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company Summary:Headquartered near Atlanta, Georgia, ALLESET is a global manufacturer of healthcare products, offering an industry-leading portfolio of high-quality, cost-effective consumable medical products and unparalleled support services. We design, develop, and manufacture products and services focused on protecting the patient, healthcare provider,...

  • Customer Service Representative

    3 hours ago

    Mumbai, India STECH HR Solution Full time

    **Customer Service Representative Job Description Template** We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are...

  • Customer Service Representative

    2 weeks ago

    Mumbai, India ECHOBOOOM MANAGEMENT ENTREPRENEURIAL SOLUTIONS PRIVATE LIMITED Full time

    We are looking for a customer-oriented service representative. **What does a Customer Service Representative do?** A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The best CSRs are...

  • Customer Service Representative

    5 days ago

    Mumbai, India NetRTech Solutions LLP Full time

    Job description Company Description NetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer Service...

  • Customer service representative

    13 hours ago

    Mumbai, India NetRTech Solutions LLP Full time

    Job description Company Description Net RTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients. Role Description This is a full-time on-site role for a Customer...

  • Customer Service Representative

    3 weeks ago

    Mumbai, Maharashtra, India NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...