Senior Program Manager, RBS Size and Fit
3 weeks ago
Our vision is to “enable our Customers shop the right size and fit, every single time”. We delight customers when we understand their size and fit needs and return an experience that turns their moment of hesitation to an informed, high confidence buying decision. As a Senior PM for Size and Fit, you will work with cross functional teams to solve the customer problem of size and fit globally.
You will get the opportunity to improve the size and fit display across Amazon catalog worldwide by driving standardization and expanding size and fit strategies globally. Your success will improve customer experience, while simultaneously getting exposure to innovative/scalable solutions. You will coordinate with multiple stakeholders (product, tech, category etc.) to improve the Customer Experience and efficiency, leveraging tech products and manual workforce. You will partner with senior leaders and stakeholders across category teams to identify the size and fit experience gaps, surface findings, and influence the changes needed to fix them long-term. You will perform frequent documentation and writing tasks to effectively communicate complicated problems, strategies, and results to senior-leaders
Key job responsibilities
Responsible for end-to-end business strategy, customer experience & offering
• Track and report program effectiveness metrics to stakeholders, as well as continually monitor, analyze and tune messaging to maximize impact
• Build strategic relationships with stakeholders to drive policy change or improvements that ensure the best customer experience
• Communicate to senior leaders through white papers on the status of the program, escalations and projects
• Define the clear requirement of specific business use cases for tech product mgr
• Own Org Planning and OP contributions for the program
• Identify, assess, track and mitigate issues and customer risks at multiple levels
• Responsible for all communication to Leadership (Flash updates, WBR, QBR, LT Deep dives)
Candidates should have experience working with product managers / teams and be familiar with their scoping / prioritization process. Presence and the ability to influence are critical, as working with a diverse set of stakeholders is a key aspect of this role. Candidates should demonstrate customer and shopper focus and discipline on setting, communicating and achieving dates upwards and laterally.
About the team
Amazon Customer Experience (CX) team within the Retail Business Services (RBS) group identify catalog issues impacting CX at scale, and set up mechanisms to fix them. Our solutions ensure information in Amazon's catalogs is both complete and comprehensive enough to give our customers a great shopping experience every time.
We are open to hiring candidates to work out of one of the following locations:
Bangalore, KA, IND
BASIC QUALIFICATIONS
- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
- Experience defining and executing program requirements
PREFERRED QUALIFICATIONS
- Experience working in a matrixed organization
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