Social Media Executive

3 weeks ago

Kolkata, West Bengal, India Nestasia Full time

Duties and responsibilities

  1. Enhance organization's visibility and presence on various social media channels
  2. Monitor the progress and growth rate of different marketing campaigns launched on various social media channels.
  3. Publish and share engaging content
  4. In-depth understanding on influencer marketing and prior experience of handing influencers and planning collaborations
  5. Monitor SEO and web traffic metrics
  6. Handle customer queries / issues / concerns / feedback / grievances that come through various social media channels
  7. Manage WhatsApp and Instagram to resolve customer queries before and after the purchase
  8. Convert queries / leads into orders (business development)
  9. Pay utmost attention to details
  10. Manage customers queries in their preferred language i.e., English or Hindi
  11. Communicate with a premium customer base in an efficient manner
  12. Understand the category of tableware and home décor thoroughly
  13. Help customers with technical & billing related queries
  14. Coordinate with other teams to make sure customer' queries are resolved
  15. Collaborate with other teams, like marketing, sales and customer service to ensure brand consistency

Desired Candidate Profile

  1. Excellent communication (English & Hindi) and negotiation skills
  2. Proficient in handling social media channels
  3. Should have good work ethics and calm attitude
  4. Should be able to manage escalations and queries
  5. Good typing skills- 25-40 WPM

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