Oracle Cloud Senior Technical Support Consultant

Version 1’s market leading Enterprise Applications Practice specialises in Finance, Supply Chain, HR, and Payroll Solutions with over 650 Oracle Specialists across the UK, Ireland, US, Australia, India and Slovenia.

We deliver consulting and managed services to transform and optimise ways of working for more than 230 customers through the provision of specialist knowledge right across the Oracle product stack – Oracle Fusion Cloud for ERP, HCM and EPM, eBusiness Suite, JDEdwards, Peoplesoft and Hyperion, not to mention extensive expertise in Analytics, Infrastructure, and Integration.

We have grown both organically and through acquisition, with our most recent acquisition of EPM and Analytics experts Qubix bringing 170 specialists to our team.

Our Oracle Fusion Cloud team has grown significantly over the past 3 years powered by recent business wins including Galliford Try, Bank of England, An Post, Inizio Health, Birmingham City Council, Royal Borough of Kensington and Chelsea and QBE Insurance.

We have an exciting growth strategy that will see further rapid growth and opportunity to drive value for our customers into 2024 and beyond.

• Number 1 - Best place to work in Ireland #GPTW2023

• 5th Best Large Workplace in the UK #GPTW

• 10th place in Glassdoor’s Top 50 UK companies

• UK & Ireland’s premier Oracle, Microsoft & AWS partner

• Market leader in Oracle ERP and Cloud Applications

• Consulting, implementation, and support services

• 3200+ strong, €347m/£302m revenue business

• ERP Partner of the Year
  

Version 1 seeks an Oracle Senior Technical Consultant, with proven experience in Oracle ERP & HCM Cloud technology. The successful candidate will join our UK based Oracle Cloud Technical Support team, forming part of Version 1’s ERP Practice. Candidate should be customer focused and process driven with great documentation skills.

Responsibilities:

• Provide day-to-day support and quality assurance for a variety of customers
• You’ll be responsible for assisting our clients based in the United States during their business hours. This position requires flexibility, excellent communication skills, and the ability to work effectively across US time zones and manage the significant time difference (ranging from 9.5 to 12.5 hours) between India and specific US time zone.
• Design, develop and support integrations in OIC to Oracle ERP Cloud including making REST and SOAP calls, FBDI File Uploads.
• Design, develop and support integrations in OIC to Oracle ERP Cloud including extracting Oracle ERP Cloud data using BI Publisher reports, analysis and OTBI Reports.
• Design and develop customizations using Visual Builder, ADF and Process Builder in OIC to Oracle ERP Cloud
• Provide hands-on technical and development support for implemented Oracle ERP Cloud modules
• Provide hands-on technical and development support for implemented integrations in OIC to Oracle ERP Cloud.
• Provide hands-on technical and development support for implemented customizations using Visual Builder and Process Builder in OIC to Oracle ERP Cloud
• Gather and document business requirements on IT incidents and change work.
• Document and manage technical specifications and software packages
• Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building
• Help ensure that ERP initiatives follow the proper planning, scheduling and management processes
• Manage on-time changes delivery and business expectations and ensure internal customer satisfaction
• Provide hands on analysis, design, testing, implementation and post implementation support utilizing prescribed software design lifecycle techniques and system documentation techniques (AIMS/OUM)
• Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
• Assist with transitioning clients into support post Cloud implementation projects and from competitors.
• Identifying persistent problems and work with key stakeholders to address the root causes.
• Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support
• Creating test plans and coordinating testing with the different stakeholders.
  

• A minimum of 7 years’ experience as a technical support analyst or similar role.
• Oracle ERP Cloud and Oracle Integration Cloud experience.
• Oracle ERP and HCM integration delivery using Oracle Integration Cloud
• Experience of system interfaces (predominantly on a PaaS Cloud)
• Experience building integration in OIC using REST/SOAP Services.
• Experience building integrations in OIC, building and Uploading FBDI Files to Oracle ERP Cloud
• Knowledge of Oracle Interface tables in financial and procurement modules.
• Hands-On Experience of XSLT
• Hands-On Experience on data migration/integration methods i.e. SOAP and Rest Web Services, FBDI and ADF DI
• Hands-On Experience on reporting tools such as OTBI, BI Publisher
• Hands-On development of packages and functions using SQL/PLSQL and exposing them as REST using ORDS.
• Good Knowledge on building custom ESS jobs
• Hands-on with development & unit testing of integration components & web services (SOAP/REST) using OIC
• Hands-on with development & unit testing of VBCS components
• Hands-on with development & unit testing of ADF components using Jdeveloper
• Technical requirements: OIC, FBDI files, OTBI Reports, SQL, PL/SQL,JDeveloper, Oracle BI Publisher, Java core skills & Cloud knowledge
• Must have good experience translating business requirements and design into technical solutions
• ITIL process Knowledge
• Ability to research, learn, troubleshoot and support complex system customisations
• Willingness to operate and progress in areas that are outside of previous experience
• Ability to multi-task and prioritise across concurrent workload may be required.
• Excellent written and verbal communication
• Experienced user of defect tracking systems, including the extraction of key data for weekly reporting and KPI tracking.

Desirable Skills:

• Hands-On Experience on reporting tools such as Smart View and FRS reports
• Technical requirements: BPM workflows, Application Composer, OBIEE/OBIA/OAC
• Oracle Cloud Technical Certification

Why Version 1?

Strong Career Progression & mentorship coaching through our Strength in Balance and leadership schemes with a dedicated quarterly Pathways Career Development review

Moments that matter & our enhanced maternity & paternity leave policies for life’s journey

A large training budget for accreditations and educational assistance for courses relevant to your role. Ways

Wellbeing activities: an innovative Well Tech Scheme, Yoga, Online Fitness

Version 1 Annual Excellence Awards & our ‘ Call-Out’ platform where performance is called out and recognised

Our active ESG & CSR initiative allows you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion, and belonging schemes.

• Quarterly performance-related profit share

• Certified Great Place to Work for 10 years in a row

• Career Progression (496 CPD Promotions in last 12 months)

• Flexible and Remote working Options

• Private Healthcare Cover

• Wide range of reward schemes including:

• Version 1 Excellence Awards (annual)

• Fostering several Diversity, Inclusion and Belonging schemes

This is an opportunity to join one of the fastest-growing Microsoft Consultancies in Ireland & the UK.

PLUS, many more exciting benefits… drop us a note to find out more.