Sr.Manager II

Sr.Manager II - BSG(Servicing) - Mumbai

Role Purpose:

The incumbent will be responsible for business:
-Process / Change Management (Servicing)
-Project Management
-Matrix Management
Key Responsibilities:

Process management ( Servicing and related Internal processes )
Change Management across customer policy lifecycle (Pre issuance servicing and post issuance servicing )
Digitalization
Customer service framework management
Customer experience management
Control framework for key service processes
Matrix management
Key Performance Indicator:

Execution of quality parameters, and project management
Creation of matrix for key processes
Effective collaboration, followed by seamless execution ---meeting timelines (cross functional )
Active contribution in digitalization leading to increase in automation index
Regulatory / Internal Audit Process control, and closures around observations
Competencies (Knowledge & Skills):

Project management skills
Insurance product knowledge (optional)
Project management tool (know how)Optional
Communication & negotiation
Collaboration / Relationship management
Team management skills