Senior Advanced Services Engineer, CSS Tech Delivery, Database(ZDLRA)
2 weeks ago
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
•Managing and maintaining the Oracle Zero Data Loss Recovery Appliance
•Installing, configuring, and troubleshooting the appliance of ZDLRA.
•Setting up protection policies and schedules.
•Managing protected databases, implementing protection policies.
•Performing disaster recovery operations
•Automation, performance monitoring, and participation in on-call
•Generating reports on backup status, recovery performance, and other relevant metrics
•Expert knowledge of Oracle Linux, Linux, agents , third party software installtion/reconfiguration.
•Knowledge of Oracle Database, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc
•6 to 10 Years of experience in Oracle
Career Level - IC3
As a Senior Systems Engineer, you will interface with the customer's IT staff on a regular basis. Either at the client's site or from a remote location, you will be responsible for resolution of moderately complex technical problems related to the installation, recommended maintenance and use and repair/workarounds for Oracle products. You should be highly experienced in some Oracle products and several platforms that are being supported. You will be expected to work with only general guidance from management while advising management on progress/status.
•Managing and maintaining the Oracle Zero Data Loss Recovery Appliance
•Installing, configuring, and troubleshooting the appliance of ZDLRA.
•Setting up protection policies and schedules.
•Managing protected databases, implementing protection policies.
•Performing disaster recovery operations
•Automation, performance monitoring, and participation in on-call
•Generating reports on backup status, recovery performance, and other relevant metrics
•Expert knowledge of Oracle Linux, Linux, agents , third party software installtion/reconfiguration.
•Knowledge of Oracle Database, Exadata, Oracle RAC, Oracle ASM, Data guard, Backup & Recovery etc
•6 to 10 Years of experience in Oracle
•Available to work in 24X7 capability.
Career Level - IC3
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Mumbai, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Mumbai, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
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Mumbai, India Oracle Full timeThe Customer Success Services (CSS) is a unit within the Oracle’s Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are...
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Mumbai, India Oracle Full timeThe Customer Success Services (CSS) is a unit within the Oracles Customer Service Organization that establishes long-term relationships with many of Oracle's customers through annuity-based service contracts and project based one-time services. CSS services team sells from a broad IT-services portfolio both in fixed price and T&M basis. CSS services are...
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Mumbai, India Oracle Full timeAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means.•6-10 Years of experience in Linux / Systems•Available to work in 24X7...
