Lead/ Associate Manager- Customer Insights
1 month ago
Focus Edumatics is seeking candidates with strong experience in data analytics, business intelligence and storyboarding skills for this role, reporting to the Head of Customer Insights and Analytics. This is an exciting opportunity to create student impact in the US K-12 education space. This individual should be excellent at solving complex data problems
and deriving at strategic insights, enabling leadership and clients in decision-making.
As the (role) on the Customer Insights and Analytics team, you will play a critical role in shaping our strategy and driving data-driven decision-making in increasing revenue and net customer retention. You will be responsible for leading high-impact projects, leveraging data and analytics to gain deep insights into our operations, students, and customer base and providing recommendations while streamlining data processes and establishing a future data roadmap. Your work will directly impact our C-suite leadership and key customer decision-makers to become raving fans of FEV Tutor.
KEY RESPONSIBILITIES
● Collaborate closely with multiple stakeholders, providing data-driven insights and recommendations. Work towards streamlining existing data flows and processes, while charting the future data roadmap for the organization.
● Apply strong experience across all data stages, including Data Exploration, Analysis, Synthesis, and Presentation. Identify trends and patterns in the data, translating them into compelling narratives and recommendations for leadership and clients to facilitate better decision-making.
● Drive data transformation projects to automate all reports and dashboards, ensuring quality and accuracy of data.
● Leverage your experience in connecting with diverse data sources, including SQL Server, Oracle data warehouses, and Excel files, to build complex datasets. Create automated real-time dashboards using analytics tools such as Power BI, Tableau, and Oracle Analytics Cloud (OAC).
● Demonstrate strong experience and knowledge of Power BI visualization tools and a willingness to master other BI tools as needed based on business requirements.
● Build relationships between various datasets and harness DAX queries and functions effectively.
● Utilize your expertise in On-Premise Data Gateways to schedule automated data refreshes. Implement and manage Power BI application security layer models.
● Demonstrate leadership skills by leading, mentoring & and motivating a team of junior resources.
● Participate in cross-functional special projects.
● Play a role in the end-to-end project lifecycle: Gather stakeholder requirements, create a project plan, work on
the actual data analysis and build reports and dashboards, presenting the insights back to stakeholders.
● Good experience in statistical tools like R/Python/SQL and techniques like Classification and regression for descriptive, prescriptive, and predictive analytics.
● Showcase strong storyboarding and presentation (PPT) skills to communicate insights and recommendations clearly to diverse stakeholders.
SUCCESS PROFILE
Who you are:
● Hold a bachelor's degree in a relevant field (Business Analytics, Data Science, Statistics), with a master's degree considered a strong asset.
● Demonstrated expertise (6-15 years) in data analytics, business intelligence, or similar roles, with proficiency in visualization tools in Power BI
● Strong project management skills. Demonstrated the ability to drive projects independently and also through team members.
● Strong analytics and problem-solving acumen and acute attention to detail with a keen ability to transform complex data into actionable insights.
● Good to have proficiency in data analysis tools like Python, R, SQL, or equivalent and advanced-level-computations on datasets.
● Excellent verbal and written communication skills for effectively conveying complex data-driven insights. Ability to articulate insights in an effective manner to leadership and clients
BEHAVIORAL
● Be self-motivated and entrepreneurial by nature.
● Proactively seek opportunities to innovate and drive improvements.
● Passionate about solving complex data problems.
● Excellent team player
DIVERSITY, EQUITY, & INCLUSION
At Focus Edumatics, we believe a focus on diversity, equity, and inclusion (“DE&I”) is integral to hiring exceptional people and creating an enduring business. To inspire growth, we aspire to create an organization where every person is celebrated, valued, and empowered to achieve their full potential.
These beliefs and actions are true to Focus Edumatics' philosophy, which is rooted in how we invest, hire, and show up daily.
We will continuously look for ways to improve and evolve in our ever-changing world, and we are driven to ensure Focus Edumatics is one of the premier places to work for all by creating diverse teams, strengthening our culture of inclusion, and giving everyone an equitable opportunity to succeed.
We evaluate qualified applicants without regard to race, colour, religion (including religious dress and grooming practices), sex (including pregnancy, labour and related medical conditions, breastfeeding, and conditions related to breastfeeding), gender, gender identity, gender expression, national origin, ancestry, age (40 or over), physical or medical disability, medical condition, marital status, registered domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis prohibited by applicable state or federal law.
ABOUT FOCUS EDUMATICS
Focus Edumatics is a mission-driven, technology-enabled education services organization that provides high-quality, research-
based online learning solutions for disadvantaged and at-risk students in the United States. Since 2010, Focus Edumatics has partnered with schools and districts to provide high-quality, structured, 1:1 online tutoring solutions delivered by an extensive
24/7 network of highly trained tutors. For its K–12 customers, Focus Edumatics provides high-touch customer assistance, tailored program design, data analytics, and ongoing formative assessments. Focus Edumatics is on a mission to increase access to quality education for 25 million American students and become the educator, partner, and employer of choice in the education services industry.
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