Network Security Engineer

3 days ago


delhi, India StratApps Full time
Position : Customer Success Engineer (Network Security Engineer - L2 and L3 Support)
Experience : 4 to 8 years
Location : Remote
Shifts : US Shifts (Night Shifts)
Overview
We are looking for a skilled Customer Success Engineer with expertise in Network Security to provide L2 and L3 support. You will handle escalations, maintain network security systems, and ensure customer satisfaction.
Responsibilities:
Manage Palo Alto Prisma, Panorama, and Firewalls.
Oversee day-to-day operations and administration of Palo Alto Firewalls.
Deliver end-to-end network security solutions.
Support Windows/Linux OS applications (installation, troubleshooting, debugging).
Resolve issues related to network security protocols (Static Routes, RIP, OSPF, BGP, LDAP, IPSEC, SSL-VPN, NAT, GRE).
Handle customer escalations effectively.
Utilize AWS, Azure, and Google Cloud for network security solutions.
Maintain and troubleshoot Firewalls, Switches, and Routers.
Implement and manage security profiles and VPNs.
Technical Experience:
Knowledge of Palo Alto Prisma, Panorama, Firewalls, App-ID, user-ID, content-ID, Global Protect.
Understanding of security profiles, IPsec VPNs, and firewall implementation.
Experience with AWS and Azure.
Basic knowledge of Windows, Unix, Linux operating systems.
Network professionals with firewall experience can be upskilled to Palo Alto.
Skills and Attributes:
Willingness to learn new technologies.
Strong communication and presentation skills.
Quick learner and team player.
Experience in Customer Support, Technical Support, Desktop Support, or IT Help Desk roles.
Knowledge of Windows/Linux OS and networking environments.
Familiarity with cloud services (AWS, Azure, Google Cloud).
Strong problem-solving and communication skills.
Certifications in Microsoft, Linux, Cisco, or similar technologies are a plus.
Educational Qualification:
Bachelor's degree in a related field or equivalent work experience.
Additional Information
Open to night shifts (US time zones).
Join us and use your network security expertise to ensure customer success. Apply today

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