ITSM Engineer

1 week ago

india STAFIDE Full time
Job Description
About us:

Stafide is the premier destination for tech talent consulting, providing comprehensive employment services throughout Europe. Our mission is straightforward: to effortlessly connect job seekers with employers, focusing on the rapidly changing technology sector. Boasting unparalleled expertise and a steadfast commitment, we specialize in aligning elite tech talent with companies to meet their IT consulting requirements precisely. Be part of our journey as we redefine the landscape of tech recruitment.
As a ITSM Engineer, you will:
  • Operate, support, and maintain integration platform technologies such as MuleSoft and Apache ActiveMQ.
  • Analyze, develop, and implement Service Management workflows based on BMC ITSM, Discovery, and Atrium CMDB.
  • Analyze user requirements, provide recommendations for procedural or system solutions, create product and design specifications, and prepare technical documentation.
  • Analyze, develop, and implement automated incident management, request fulfillment, and change management workflow software.
  • Analyze, develop, and implement reporting infrastructure and data models based on Oracle database and MS SQL Server database.
  • Create automated data collections and reports for ad-hoc requirements, in close coordination with customers.
  • Prepare test data, design, and execute tests as outlined by the list of deliverables and the user acceptance tests.
  • Analyze requirements to design and develop interfaces/integrations (user interfaces and application interfaces) to the BMC ITSM application and CMDB.
  • Analyze, design, and develop request options (includes Service Request Definitions and DWP Catalogue/Service Broker) to support the Agency process and procedures and best leverage the self-service functionality.
  • Provide subject matter expertise (SME) as required, including support to the CIS Planning of operations and exercises.
  • Design and implement automation projects using the tools available and within the given timelines.
  • Contribute efforts on risk analysis.
  • Continually optimize the tools, equipment, and internal processes/procedures in accordance with emerging situations.
  • Proactively engage in the continual improvement of support of the assigned system(s).
  • Configure and/or customize the BMC ITSM Suite in accordance with the agreed requirements.
  • Document the procedures for maintaining the foundation, process set-up, and transactional data of the BMC ITSM system including the network infrastructure and CMDB data.
What You Bring to the Table:
  • A minimum requirement of a Bachelor's degree at a nationally recognized/certified University in a related discipline and 2 years post-related experience. Alternatively, at least 6 years of extensive and progressive expertise in duties related to the function of the post, including at least 2 years of practical experience with network administration.
  • Experience in IT Service Management based on BMC ITSM Suite and Atrium CMDB.
  • At least 2 years of experience in planning, implementing, and supporting integration platform technologies.
  • Desired experience with MuleSoft and Apache ActiveMQ.
  • At least 2 years of experience implementing service-oriented architectures.
  • Experience building Remedy ITSM on Microsoft technologies (Windows Server 2016 and MS SQL Server 2016 and above versions) and Linux.
  • System Management knowledge of Windows Operating Systems and Red Hat Linux.
  • Working experience integrating various data sources (e.g. MECM) with BMC Atrium CMDB.
  • Working experience with infrastructure solutions hosting Service Management tools and technology, market-leading database solutions (including but not limited to MS SQL and Oracle), hypervisor solutions, storage solutions, and load balancing solutions is a plus.
  • Proven ability to effectively communicate orally and in writing, with good briefing, presentation, and summarization skills.
You should possess the ability to:
  • Analyze complex technical problems and provide effective solutions.
  • Work collaboratively in an agile team environment.
  • Innovate and improve processes.
  • Communicate effectively with technical and non-technical stakeholders.
  • Adapt to changing priorities and emerging situations.
  • Mentor and share knowledge with team members.
  • Continuously learn and stay updated with industry trends and technologies.
What We Bring to the Table:
  • A collaborative and innovative workplace that encourages creativity and supports professional growth.
  • Opportunities to lead and implement cutting-edge technology solutions in a robust environment.
  • Competitive compensation and benefits, with opportunities for career advancement and continuous learning.
  • A dynamic team environment where your skills and expertise will be valued and where you can make a significant impact on our technological direction.

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