Customer Support Officer
2 weeks ago
Key Responsibilities:
- Direct Credit Rejection, Red Payout Authorisation (Red Alert), MIR – 38, NFT
rejection
- Pending & Exemptions for Financial Transaction and Excess Credit / Short Credit- Attending walking distributor & investor, Accepting Transactions / Queries- Resolving queries & complaints received from different modes like Calls,emails, whatsapp, Twitter, exchange and update the same in Query Report.- Additional activities related to operations & compliance dept.- Follow up with CAMS for pending queries & complaints- Pickup & Drop Service Planning for Direct / Regular Investor & Distributor and
Submission of Applications to cams
- Looking into queries for ARN empanelment, Self Declaration, Brokerage
Related, COBM in Brokerage payout.
- Maintaining sufficient stock of Applications , Factsheet- Maintaining All Notices and circulars in Branch.- Providing pre and post sales help to distributor for smooth operation- Calling for ARN Validity Expire , Brokerage Recovery, Invalid EUIN, Invalid
KYC Data
- Maintaining Investor friendly Atmosphere and proper coordination between
Team and Branch Staff
- Guiding distributor for distributor app, form fill for offline trxn & guiding for
online empanelment.
Qualification & Experience:
Experience Required: 2 + Years of relevant experience in the Mutual Fund
Industry.
Graduate/ Should be NISM Certified.
Should have good communication skills
Interested candidates can send resume on
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