Program Manager, Last Mile Analytics and Quality
3 weeks ago
An ideal candidate has solid program management skills and is eager to develop them further. S/he has the ability to implement and maintain processes and mechanisms to effectively support program execution. S/he should be comfortable with data analysis, assisting in process improvements, and helping to standardize procedures under guidance. The candidate should be able to identify issues within current systems and contribute to resolving them.
This job requires good communication and interpersonal skills, with the ability to work collaboratively in a team environment while also managing tasks independently. The successful candidate will be capable of addressing logistical challenges, show initiative in problem-solving, and demonstrate a strong commitment to completing projects and delivering results.
Key job responsibilities
- Own the Program, define and achieve KPIs; Drive performance improvement initiatives.
- Develop and monitor program metrics to identify potential issues in last mile deliveries.
- Identify patterns of defects that will help us build initiatives to reduce defects at scale.
- Ability to pull data and perform deep-dives and root-cause analysis as needed.
- Lead initiatives to identify and eliminate root causes of defects in order to reduce defects and improve the delivery experience for Amazon customers.
- Very good communication, both verbal and written to regularly provide business updates during weekly/monthly/quarterly reviews.
- Communicate with stakeholders to share regular updates, resolve blockers and deliver programs/initiatives on time.
- Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
- Must be able to systematically escalate problems to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
About the team
The Last Mile Analytics & Quality (LMAQ) team is part of the Last Mile Tech team and works on improving Geospatial data, route quality, and support the driver lifecycle programs. We run programs to identify and reduce defects through manual audits, and leverage data and anecdotes to identify opportunities and closely collaborate with Tech, Science and Product teams to improve our products at scale.
Basic Qualifications
- 2+ years of program or project management experience
- Bachelor's degree or equivalent
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
Preferred Qualifications
- Knowledge of Lean principles and DMAIC methodology
- Experience in MS Access and SQL
- Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
-
Program Manager, Last Mile Analytics and Quality
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) to improve geospatial data coverage and quality. The program manager will drive initiatives partnering with various Last Mile teams to reduce delivery defects while improving Last Mile operational efficiency.An ideal candidate has solid program...
-
Bengaluru, Karnataka, India Amazon Full timeWe are seeking an experienced Program Manager to lead programs and escalations management for the geospatial data domain. The successful candidate will be responsible for driving performance improvement initiatives, developing and monitoring program metrics, and identifying patterns of defects to build initiatives to reduce defects at scale.About the RoleThe...
-
Program Manager, Last Mile Analytics and Quality
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) to improve geospatial data coverage and quality. The program manager will drive initiatives partnering with various Last Mile teams to reduce delivery defects while improving Last Mile operational efficiency.An ideal candidate has solid program...
-
Program Manager I, Last Mile Analytics
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...
-
Program Manager I, Last Mile Analytics
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...
-
Program Manager I, Last Mile Analytics
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...
-
Program Manager II, Last Mile Analytics
3 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...
-
Manager Iii, Program Mgmt, Last Mile Analytics
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeDESCRIPTIONAmazon s Last Mile Analytics and Quality team is seeking an experienced people manager to lead the Attributes Program space In this space we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency An ideal candidate has excellent program management skills S he...
-
Manager III, Program Mgmt, Last Mile Analytics
4 weeks ago
Bengaluru, Karnataka, India ADCI - Karnataka Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced people manager to lead the Attributes Program space. In this space, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile operational efficiency. An ideal candidate has excellent program management skills. S/he has the...
-
Bengaluru, Karnataka, India Amazon Full timeAbout the Job:We are looking for a highly skilled Senior Operations Manager to join our Last Mile Analytics team.This role will focus on leading program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain.Main Responsibilities:Drive performance improvement initiatives to enhance last mile delivery...
-
Bengaluru, Karnataka, India Amazon Full timeAmazon's Last Mile Analytics and Quality team is seeking an experienced program manager to lead program(s) and/or escalations management for the space of worldwide voice of customers in the Amazon Geospatial domain. In this vertical, we drive initiatives by partnering with various teams in Last Mile to reduce delivery defects while improving Last Mile...
-
Program Manager II, Last Mile ACES
3 weeks ago
Bengaluru, Karnataka, India ATSPL - Karnataka Full timeWe are seeking a Quality Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects and programs.Key job responsibilitiesBecome an subject matter expert for AMZL and...
-
Program Manager II, Last Mile ACES
3 weeks ago
Bengaluru, Karnataka, India Amazon Full timeWe are seeking a Quality Manager for our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.The successful candidate has last mile logistics experience, an interest in and ability to work and think analytically, and manage all the aspects of multi-disciplinary projects and programs.Key job responsibilitiesBecome an subject matter expert for AMZL and...
-
Last Mile Operations Director
7 days ago
Bengaluru, Karnataka, India Amazon Full timeWe are seeking a talented Quality Manager to join our Amazon Logistics (AMZL) Last Mile Delivery Experience Team.About the TeamAmazon Logistics, or AMZL, handles Last Mile delivery duties in partnership with multiple stakeholders. Our team is dedicated to making our customers' delivery experience as smooth as possible by leveraging creative thinking and...
-
Head of Last Mile Program Management
7 days ago
Bengaluru, Karnataka, India Amazon Full timeAmazon is seeking a highly skilled Program Manager to lead the DA Experience and Advocacy charter for IN DSP/EDSP program. As a Program Manager, you will be responsible for driving the end-to-end launch of innovative sorting technologies that enhance delivery associate experience.Job DescriptionCompany Overview: At Amazon, we are committed to delivering...
-
Program Manager for Last Mile Delivery
7 days ago
Bengaluru, Karnataka, India Amazon Full timeResponsibilitiesSafety and Quality: Ensure the highest safety and quality standards are met in our last mile delivery operations.Process Improvement: Analyze key metrics and implement initiatives to drive improvements, leveraging new technology developments.Delivery Partner Experience: Optimize and standardize the delivery partner experience...
-
Last Mile Innovator
6 days ago
Bengaluru, Karnataka, India Amazon Full timeAmazon is looking for a talented Product Manager to join our Last Mile team. As a Product Manager, you will be responsible for building 0-1 products that impact millions of customers across various emerging markets. This role requires a deep passion for exploring problems in depth, identifying opportunities, and thriving in...
-
Bengaluru, Karnataka, India ATSPL - Karnataka Full timeSr Program Manager – Performance Mgmt- I Have Space (IHS) & AmFlex, India Transportation Last Mile At Amazon, we strive to be Earth's most customer centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complimented by our...
-
Bengaluru, Karnataka, India Amazon Full timeSr Program Manager - Performance Mgmt- I Have Space (IHS) & AmFlex, India Transportation Last MileAt Amazon, we strive to be Earth's most customer centric company, where people can come to find and discover anything they might want to buy online. At Amazon Logistics, we are building a world-class last mile operation, significantly complimented by our...
-
Program Manager, Last Mile Delivery Programs
7 days ago
Bengaluru, Karnataka, India Amazon Full timeAbout Amazon LogisticsAt Amazon, we strive to be Earth's most customer-centric company, where people can find and discover anything they might want to buy online. Our last mile operation is a crucial aspect of this vision, significantly complemented by our delivery services - I Have Space (IHS) and Amazon Flex.We are building a world-class last mile...
