Patient Service Representative
5 days ago
Triple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these key areas. Distinguished by its rigorous standards, Triple excels in: Selectively recruiting the top 1% of industry professionals Delivering in-depth training to ensure peak performance Offering superior account management for seamless operations Embrace unparalleled professionalism and efficiency with Triple, where we redefine the essence of remote hiring. Summary This is a full-time remote role for a Patient Service Representative. The Representative will be responsible for providing excellent customer service to clients through calls, handling inquiries, resolving issues, and ensuring customer satisfaction. The Representative will also be accountable for maintaining accurate customer records in the CRM system, achieving customer service targets and goals, and communicating customer feedback to the management team. Responsibilities Patient Interaction: Communicate with patients via phone, email, and chat, demonstrating empathy, active listening, and professionalism at all times. Issue Resolution: Identify customer concerns and find effective solutions, aiming for first-contact resolution whenever possible, while adhering to company policies and guidelines. Product Knowledge: Maintain a deep understanding of the products or services to answer customer queries and provide appropriate recommendations accurately. Documentation: Accurately record customer interactions, transactions, and issues in the CRM system, ensuring a comprehensive record of customer interactions. Problem-Solving: Analyze complex situations, think critically, and take proactive steps to resolve issues, collaborating with other departments when necessary. Compliance: Adhere to company policies, industry regulations, and ethical standards, ensuring customer data privacy and security. Continuous Improvement: Participate in ongoing training and development programs to enhance your skills and knowledge, contributing to improving customer service processes. Feedback Handling: Gather customer feedback and report recurring issues or suggestions to the appropriate teams for process improvement. Team Collaboration: Collaborate with fellow team members to share insights, knowledge, and best practices, fostering a supportive work environment. Qualifications Customer Support, Customer Satisfaction, and Customer Experience skills Excellent problem-solving and analytical skills Ability to multitask and prioritize workload in a fast-paced environment Experience with CRM systems and contact center technologies Excellent verbal and written communication skills Ability to work independently and remotely A bachelor's degree or higher in a related field is preferred Experience in a customer service or contact center environment is preferred Schedule (US Shifts Only) Eastern Time - 6:30 p.m. - 3:30 a.m. IST, Rotational Shifts Pacific Time - 9:30 p.m. - 6:30 a.m. IST, Rotational Shifts Logistical Requirements Quiet and brightly illuminated work environment Laptop with a Minimum of 8GB RAM, an i5 8th-gen processor 720P Webcam and Headset A reliable ISP with a minimum speed of 100 Mbps Smartphone
-
Patient Service Representative
3 days ago
bangalore, India Triple Full timeTriple Triple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Patient Service Representative
5 days ago
bangalore, India Triple Full timeTripleTriple is leading the way in remote work solutions, helping small and medium-sized businesses in North America build highly efficient remote teams for Administration, Customer Service, Accounting, Operations, and back-office roles. Our focus has always been on our Clients, People, and Planet, ensuring our operations contribute positively across these...
-
Head Patient Care Services
4 days ago
bangalore, India Medanta Full timeMedanta Hospital, Noida is looking for a smart, efficient, and dynamic professional to lead and manage both Outpatient and Inpatient services with a focus on operational excellence and patient delight. Key Responsibilities Formulate and implement standardized processes and procedures for Front Office, Admission, and Discharge operations with a proactive...
-
Patient Care Specialist
3 days ago
bangalore, India Marbles Health Full timeLocation: Bengaluru, KAAbout Marbles HealthMarbles Health is a brain healthcare company redefining standards of care across psychiatry and neurology. Our flagship innovation, EASE, is India’s first medically licensed portable neuromodulation system—pioneering safer, more effective, and scalable brain healthcare for millions. We are building the future of...
-
Patient Care Specialist
2 days ago
Bangalore, India Marbles Health Full timeLocation: Bengaluru, KA About Marbles Health Marbles Health is a brain healthcare company redefining standards of care across psychiatry and neurology. Our flagship innovation, EASE, is India’s first medically licensed portable neuromodulation system—pioneering safer, more effective, and scalable brain healthcare for millions. We are building the future...
-
Patient Care Coordinator
1 day ago
bangalore, India GivingBack Full timePosition: Patient Care Coordinator – NeurosurgeryLocation: Sparsh Hospital, Infantry Road, Bengaluru.At Sparsh Hospital's Neurosurgery Dept, every spine and brain surgery represents more than a medical procedure. it’s a journey of courage, trust, and healing. Our Neurosurgery Department is looking for a Patient Care Coordinator who can guide patients and...
-
Patient Care Coordinator
2 days ago
Bangalore, India GivingBack Full timePosition: Patient Care Coordinator – Neurosurgery Location: Sparsh Hospital, Infantry Road, Bengaluru. At Sparsh Hospital's Neurosurgery Dept, every spine and brain surgery represents more than a medical procedure. it’s a journey of courage, trust, and healing. Our Neurosurgery Department is looking for a Patient Care Coordinator who can guide patients...
-
Patient Care Specialist
2 weeks ago
bangalore district, India Marbles Health Full timeLocation: Bengaluru, KA About Marbles Health Marbles Health is a brain healthcare company redefining standards of care across psychiatry and neurology. Our flagship innovation, EASE, is India’s first medically licensed portable neuromodulation system—pioneering safer, more effective, and scalable brain healthcare for millions. We are building the future...
-
Assistant Patient Care Service
3 days ago
Bangalore, IHL-BG Road, Fortis Hospital /, Bannerghatta Road, Opposite IIM-B, India Fortis Healthcare Limited Full time ₹ 3,00,000 - ₹ 6,00,000 per yearAssistant Patient Care Service- Position: Assistant Patient Care Service - Location: Fortis Hospital, Bangalore - Role involves assisting in patient care services. - Candidates may include freshers or those with experience. - Responsibilities likely include supporting healthcare staff and ensuring patient comfort. - No specific educational qualifications or...
-
Customer Service Representative
4 days ago
bangalore, India RegisterKaro Full timeJob Title: Customer Support Representative Location: Gurugram Experience: 0–2 years Job Type: Full-time About the Role: We are looking for a motivated and empathetic Customer Support Representative to join our team. You will be the first point of contact for our customers, helping resolve their queries and ensuring a seamless support experience. The ideal...
