Customer Solutions Design Analyst

1 day ago


Gurugram, India BT Group Full time
Customer Solutions Design Analyst

Job Req ID: 51281

Posting Date: 18 Sept 2025

Function: Service

Unit: Business

Location:
Building No 14 Sector 24 & 25A, Gurugram, India

Salary: Competitive

Why this job matters

The Customer Solutions Design Analyst assists the creation of end-to-end technical designs and solutions which meet customer needs.

What you'll be doing
  1. Assists the capture of customer technical requirements and translates it into solution designs in accordance with standard design methodologies.
  2. Supports customer solution design engagement, contributing to statement of work creation, including any 3rd party deliverables.
  3. Assists in review and validation processes for both new developments and in-life products and services.
  4. Assists customer migration planning and implementation.
  5. Assists change management, providing impact assessments and design documentation updates.
  6. Ensures that designs adhere to architectural principles and policies.
  7. Assists parties within the project lifecycle to determine the optimum solution design for customers.
  8. Assists in the resolution of standard solution and service issues, root cause analysis, and troubleshooting.
  9. Assists in the implementation of ways to improve working processes within the area of customer solution design.
The skills you'll need

Troubleshooting

Business Strategy

Presenting/Demonstrating

Requirements Analysis

Root Cause Analysis

Requirements Gathering

Negotiation

Commercial Acumen

Business Analysis

Solution Design

Technology Migration

Proposal Development

Solution Architecture

Decision Making

Growth Mindset

Inclusive Leadership

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.



  • Gurugram, India BT Group Full time

    Customer Solutions Design Specialist Job Req ID: 51133 Posting Date: 15 Sept 2025 Function: Architecture Solution and Design Unit: Location:25A DLF City Phase-III,, Gurugram, India Salary: Competitive Why this job matters The Customer Solutions Design Specialist independently executes a range of workstreams in the creation of end-to-end technical designs,...


  • Gurugram, Haryana, India BT Full time

    **Customer Solutions Design Practitioner**: - Job Req ID: 37208- Posting Date: 1 Aug 2024- Function: Architecture Solution and Design- Unit: Business- Location: 25A DLF City Phase-III,, Gurugram, India- Salary: CompetitiveJob Req ID: Posting Date: Function: **Location**: **Salary**: **Why this job matters**: The Customer Solutions Design Practitioner...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Solution Design Professional**: - Job Req ID: 48163 - Posting Date: 26 Jun 2025 - Function: Design - Unit: Business - Location: 25A DLF City Phase-III,, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Solutions Design Professional supports the creation of end-to-end technical designs and solutions which meet customer...


  • Gurugram, India Alight Solutions Full time

    Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People – be empathetic and help create a place where everyone belongs. Grow with purpose – Be inspired by our higher calling of...

  • Business Analyst

    1 day ago


    Gurugram, India Gigmo Solutions Full time

    Job Summary We are seeking a highly skilled Business Analyst – Internal Process Automation to drive automation initiatives across internal business processes, spanning HR, Finance, Customer Support, and Operations. The role involves working closely with department leaders, developers, and project managers to analyze workflows, identify automation...


  • Gurugram, India Recur Club Full time

    Recur Clubis anAI-native debt marketplacethat lets high-growth businesses unlock fast, flexible, non-dilutive capital in weeks, not months. Our real-time data pipes and proprietary underwriting match quality borrowers with a wide network of institutional and alternative lenders, powering credit distribution at scale. We're backed by top-tier investors and...

  • Analyst developer

    1 day ago


    Gurugram, India FNZ Full time

    About the Company FNZ is committed to delivering innovative financial solutions that empower financial advisers and investors. Our mission is to provide high-quality services and products that meet the evolving needs of our clients while fostering a culture of collaboration and excellence. About the Role The role involves working closely with analysts and...


  • Gurugram, India Alight Solutions Full time

    Alight is hiring a Business Technical Analyst / Scrum Master to join our Retiree Health Solutions business unit . As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions. The Business Technical Analyst / Scrum Master is responsible for working with a team and stakeholders to gather ,...


  • Gurugram, India GNA Energy Full time

    Role:Analyst – Design Thinking Employment Type:Full-Time Role Category:UI/UX and Creative Design Experience:2-3 years About UsGNA Energy is India's Premier OTC Platform for the Power Market, dedicated to accelerating the adoption of green energy. We are a fast-growing and dynamic company committed to a sustainable future. Job SummaryGNA Energy is looking...


  • Gurugram, Haryana, India BT Group Full time

    **Customer Solutions Design Practitioner**: - Job Req ID: 41666 - Posting Date: 4 Dec 2024 - Function: Customer Service - Unit: Business - Location: 25A DLF City Phase-III,, Gurugram, India - Salary: Competitive **Why this job matters**: The Customer Solutions Design Practitioner delivers end-to-end technical designs, ensuring that business requirements...