Solution Consultant

6 days ago

Bengaluru, India i4 Consulting: Reimagining HR Blueprints Full time

The Client is a modular platform for events and webinars that helps event marketers plan and execute events that drive growth. WHAT YOU WILL DO: Engage with new prospects to understand their business goals, challenges, and technical environments, and translate these into actionable requirements. Conduct consultative discovery sessions and effectively present clients platform capabilities to executive and technical stakeholders. Deliver compelling product demonstrations that highlight how we can address the unique needs of each prospect. Configure and tailor clientss solution to align with specific customer use cases, maximizing impact and ROI. Guide prospects through the technical evaluation process, offering expert insights and innovative ideas to meet and exceed their ideal outcomes. Serve as a subject matter expert on our products, maintaining deep knowledge of features, integrations, and upcoming releases. Collaborate cross-functionally with Product, Engineering, Sales, Design and Customer Success to ensure customer requirements are clearly understood and prioritized. Design, build, and maintain demo environments (sandboxes) that showcase use-case-specific features and new releases. Continuously create and improve tools, processes, and best practices to optimize the pre-sales experience for prospects. Support post-sales handovers by aligning closely with Customer Success and Implementation teams to ensure smooth onboarding and successful deployment of solutions. Act as a voice of the customer, bringing market insights and feedback into product development cycles. Requirements: Bachelors degree in Computer Science, Engineering, Business, or a related field. 35 years of experience in a Solutions Consultant, Pre-Sales Engineer, Technical Consultant, or similar customer-facing technical role within a SaaS or B2B tech environment. Strong grasp of software development lifecycles, with hands-on experience working in agile, fast-paced product environments. Solid technical foundation with the ability to explain complex concepts clearly; capable of conducting technical deep-dives and training sessions for both internal and external stakeholders. Proficient in integration concepts familiarity with CRM platforms (e.g., Salesforce, HubSpot), Marketing Automation tools (e.g., Marketo, Pardot), and the ability to support both standard and custom integration scenarios. Experienced in managing and resolving prospect or customer issues; able to navigate challenging conversations, de-escalate concerns, and align solutions with business needs. Exceptional communication and presentation skills, with the ability to articulate value and technical information effectively to both technical and non-technical audiences across enterprise accounts. Adept at problem-solving and critical thinking, with a proactive approach to identifying challenges and proposing tailored solutions. Comfortable collaborating cross-functionally and juggling multiple priorities in a dynamic, high-growth environment. Basic design sensibility experience working with or understanding design tools such as Figma is a plus. Bonus: Experience with virtual event platforms, webinar software, or martech ecosystems.

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