Infrastructure Specialist

Who We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward – always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The Role In this profile, you will be critical in ensuring the smooth operation of our customers’ IT infrastructure. You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. You will interact with the Account team and Customer, understanding Japanese work culture will be an added advantage. Your responsibilities will include: Lead OS patching activities for Windows systems. Analyze and assess patch requirements and their impact on infrastructure and applications. Create and maintain detailed work plans and procedures based on existing design documents, past procedures, and templates. Collaborate closely with internal and external teams to ensure successful implementation of changes. Review customer-requested changes, provide feedback, and implement them in a timely manner. Execute patching and maintenance tasks, ensuring minimal disruption to system operations. Windows server construction using Ansible. This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations. Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP). Someone who has experience working for live projects and understanding customer requirements on-the-go. Create and test the implementation plans (check execution results). You'll be the mastermind behind maintaining and optimizing their systems, ensuring they're always running at peak performance. Coordinate and collaborate with cross-functional teams, vendors, and third-party suppliers. Ensure delivered solutions are realized in committed time frame and meet client expectation Establish a quality management system: tracking of project milestones, quality and KPIs Manage project risks, issues, and dependencies, implementing effective mitigation strategies. You will interact with the Account team and Customer, so you are expected to be fluent in your domain. Not only will you be responsible for managing and maintaining the IT infrastructure, but you'll also can work on cutting-edge technologies and innovative solutions that will shape the future of the industry. You'll be at the forefront of new service preparation and changing management processes, constantly learning and growing your technical expertise to ensure the best outcomes for our customers. Your technical skills will be put to the test as you troubleshoot critical customer situations and provide timely solutions to keep their systems secure, reliable, and efficient. You'll be the go-to expert for sizing and optimizing systems, ensuring our customers' business performance is always world-class. Your future at Kyndryl Every position at Kyndryl offers a way forward to grow your career, from Junior System Administrator to Architect. We have opportunities for Cloud Hyperscalers that you won’t find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. One of the benefits of Kyndryl is that we work with clients in a variety of industries, from banking to retail. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here. Who You Are You’re good at what you do and possess the required experience to prove it. However, equally as important – you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused – someone who prioritizes customer success in their work. And finally, you’re open and borderless – naturally inclusive in how you work with others. Required Technical and Professional Expertise: Must-Have: Strong hands-on experience with Windows systems administration, patching, and troubleshooting. Create and test (check execution results) a playbook for building a Window server based on the base document. Preferred Qualifications: Prior experience in managing Wintel systems in a similar role. Experience in a high-security work environment. This role will involve creating work plans, coordinating tasks with relevant stakeholders, drafting and reviewing procedures, investigating issues, and executing change implementations. Knowledge and understanding of Cloud platform/s (IBM, AWS, Azure, GCP). Someone who has experience working for live projects and understanding customer requirements on-the-go. Create and test the implementation plans (check execution results). Experience: Minimum 5-8 years of experience in IT infrastructure management projects. Certification: MCSE, Azure, CCNA, Cloud, Security, Automation if any IT Service Management: Proven track record of delivering IT Service Management (ITIL) infrastructure projects. Incident Handling: Proficient in handling incidents, problems, and changes. Technical Aptitude: Strong understanding of IT environments. Communication: Effective communication with stakeholders in Japan and India. System Administration: Administration knowledge of Linux and windows Preferred Technical and Professional Experience: Growth Mindset: Keen on personal and professional development. Customer Focus: Prioritizes customer success in their work. Inclusivity: Naturally inclusive in working with others. Being You Diversity is a whole lot more than what we look like or where we come from, it’s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we’re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you – and everyone next to you – the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That’s the Kyndryl Way. What You Can Expect With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter – wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.